Author Archives: John Solomon

The Chromebook repair program: A sustainable fix for schools

Did you know that using a Chromebook can help reduce your carbon footprint? In fact, Chrome OS devices made by our manufacturing partners consume up to 46% less energy than comparable devices and are designed with sustainability in mind — from their durable shells to their scratch-resistant glass. And we’ve worked with these same partners to make Chromebook components interchangeable, reusable and safely disposable.

Graphic showing two stats: “Chrome OS devices consume up to 46% less energy than comparable devices” and “Switching 1,000 devices to Chrome OS can reduce greenhouse gas emissions by 90%.”

Sustainable features like these are particularly helpful to the education world, with 50 million students and teachers using Chromebooks made by our manufacturing partners. With such a large community of Chromebook users, we want to work with our partners to build towards a more sustainable device ecosystem — starting by helping schools find information about repairable devices. Today, we’re taking the first step by creating a Chromebook repair program for schools, beginning in the United States.

Animation showing tools , with text explaining the benefits of a student-led repair program — including faster and more cost-effective repairs.

Easily find repairable devices

Many Chromebooks have been repairable for years, with some repairs already covered under system warranties and managed by authorized service providers. But it’s been challenging for school IT administrators to find information about which devices they can repair. As part of the Chromebook repair program, we’re partnering with companies like Acer and Lenovo to spotlight more Chromebooks that are repairable. On our new site, schools can easily identify which Chromebooks have commonly repaired components, like the keyboard, display and palmrest. Online manufacturer guides will also show how to repair the devices, find tools to safely fix them, get replacement parts, find training and get system update access if needed. This is just the first step, and we’re looking forward to hearing feedback to help grow and improve the program.

Start your own school repair program

Some Chromebook manufacturers, like Acer, provide training for schools to perform their own repairs. So, many schools have already created Chromebook repair programs, working alongside teachers and IT teams to repair their devices (shout-out to some of our favorite names, like “Chromestop” and “Chrome Depot”). Some even offer Chromebook repair as an elective course. In-school programs like these are not only eco-friendly, they can significantly reduce turnaround time, save on costs and help students learn valuable skills.

"Acer designs its Chromebooks for the education market with both durability and ease-of-repair in mind,” says James Vick, Vice President, Customer Service, Acer Pan America. "On campus repair programs enable students to help their own school by conducting safe and rapid repairs of Chromebooks, while also teaching them a valuable transferable skill that can help them pursue a career in the IT field. Acer supports valuable programs that give students an opportunity for hands-on learning beyond traditional curriculum.”

We’re inspired by schools around the world that are creating their own Chromebook repair programs — like Jenks Public Schools in Oklahoma, whose in-school repair service led to faster turnaround time for Chromebook repairs and stronger IT skills in graduates. To help others get started, we’ve created a playbook for setting up a Chromebook repair program in your school, with input from IT administrators. Keep an eye on our page for more resources and sustainability-focused devices best suited for a repair program.

Looking for a sustainable way to reuse other devices? Schools can also revive and extend the lifespans of PCs and Macs by converting them to deliver a Chrome OS experience using CloudReady.

Acer designs its Chromebooks for the education market with both durability and ease-of-repair in mind. On campus repair programs enable students to help their own school by conducting safe and rapid repairs of Chromebooks. James Vick
Vice President, Customer Service, Acer Pan America
Three images of students at school with Chromebooks, repairing devices and participating in a Chromebook repair program

Students at Jenks Public Schools in Oklahoma run their own student-led repair program for Chromebooks

Educate the next generation

Preparing today’s students for tomorrow’s environmental challenges is also key to our commitment to sustainability. As we aim to run on 24/7 carbon-free energy by 2030, we’ll continue to share Google’s best practices with the education world. And we’ll keep developing sustainability courses in our Teacher Center and through programs like Science Buddies, Your Plan, Your Planet, Google Arts & Culture Expeditions, Experiments with Google and Google Earth Education.

The Chromebook repair program: A sustainable fix for schools

Did you know that using a Chromebook can help reduce your carbon footprint? In fact, Chrome OS devices made by our manufacturing partners consume up to 46% less energy than comparable devices and are designed with sustainability in mind — from their durable shells to their scratch-resistant glass. And we’ve worked with these same partners to make Chromebook components interchangeable, reusable and safely disposable.

Graphic showing two stats: “Chrome OS devices consume up to 46% less energy than comparable devices” and “Switching 1,000 devices to Chrome OS can reduce greenhouse gas emissions by 90%.”

Sustainable features like these are particularly helpful to the education world, with 50 million students and teachers using Chromebooks made by our manufacturing partners. With such a large community of Chromebook users, we want to work with our partners to build towards a more sustainable device ecosystem — starting by helping schools find information about repairable devices. Today, we’re taking the first step by creating a Chromebook repair program for schools, beginning in the United States.

Animation showing tools , with text explaining the benefits of a student-led repair program — including faster and more cost-effective repairs.

Easily find repairable devices

Many Chromebooks have been repairable for years, with some repairs already covered under system warranties and managed by authorized service providers. But it’s been challenging for school IT administrators to find information about which devices they can repair. As part of the Chromebook repair program, we’re partnering with companies like Acer and Lenovo to spotlight more Chromebooks that are repairable. On our new site, schools can easily identify which Chromebooks have commonly repaired components, like the keyboard, display and palmrest. Online manufacturer guides will also show how to repair the devices, find tools to safely fix them, get replacement parts, find training and get system update access if needed. This is just the first step, and we’re looking forward to hearing feedback to help grow and improve the program.

Start your own school repair program

Some Chromebook manufacturers, like Acer, provide training for schools to perform their own repairs. So, many schools have already created Chromebook repair programs, working alongside teachers and IT teams to repair their devices (shout-out to some of our favorite names, like “Chromestop” and “Chrome Depot”). Some even offer Chromebook repair as an elective course. In-school programs like these are not only eco-friendly, they can significantly reduce turnaround time, save on costs and help students learn valuable skills.

"Acer designs its Chromebooks for the education market with both durability and ease-of-repair in mind,” says James Vick, Vice President, Customer Service, Acer Pan America. "On campus repair programs enable students to help their own school by conducting safe and rapid repairs of Chromebooks, while also teaching them a valuable transferable skill that can help them pursue a career in the IT field. Acer supports valuable programs that give students an opportunity for hands-on learning beyond traditional curriculum.”

We’re inspired by schools around the world that are creating their own Chromebook repair programs — like Jenks Public Schools in Oklahoma, whose in-school repair service led to faster turnaround time for Chromebook repairs and stronger IT skills in graduates. To help others get started, we’ve created a playbook for setting up a Chromebook repair program in your school, with input from IT administrators. Keep an eye on our page for more resources and sustainability-focused devices best suited for a repair program.

Looking for a sustainable way to reuse other devices? Schools can also revive and extend the lifespans of PCs and Macs by converting them to deliver a Chrome OS experience using CloudReady.

Acer designs its Chromebooks for the education market with both durability and ease-of-repair in mind. On campus repair programs enable students to help their own school by conducting safe and rapid repairs of Chromebooks. James Vick
Vice President, Customer Service, Acer Pan America
Three images of students at school with Chromebooks, repairing devices and participating in a Chromebook repair program

Students at Jenks Public Schools in Oklahoma run their own student-led repair program for Chromebooks

Educate the next generation

Preparing today’s students for tomorrow’s environmental challenges is also key to our commitment to sustainability. As we aim to run on 24/7 carbon-free energy by 2030, we’ll continue to share Google’s best practices with the education world. And we’ll keep developing sustainability courses in our Teacher Center and through programs like Science Buddies, Your Plan, Your Planet, Google Arts & Culture Expeditions, Experiments with Google and Google Earth Education.

Preparing students to learn from home with Chromebooks

As educators and IT administrators prepare for potential school closures due to COVID-19, we’re offering free access to advanced Hangouts Meet features, as well as resources and tips for teaching classes remotely.

School admins can quickly and securely prepare their school's Chromebooks to go home with students. Educators and IT administrators can also use our new resource hub to find materials, resources and training—and we'll continue adding to this as additional resources become available. 


Sending Chromebooks home for distance learning

Chromebooks are remotely managed through the Google Admin console, making it simple for schools and IT administrators to deploy and manage thousands of devices. There’s no need to manually install software or login to a device to apply settings—admins simply flip a switch online and every device updates its applications and settings automatically. These same capabilities make it just as easy to turn school-based Chromebooks into take-home devices for students to continue learning in times of need. For example:

  • Admins can restrict device access to managed student accounts or set “Off Hours” when students can sign in with their personal accounts.

  • Admins can use URL blacklists to set content restrictions and ensure that students are held to the same responsible-use policies off-campus as they are inside their classrooms.

For more information, please see our Help Center article on how to prepare Chromebooks for e-learning days at home.
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Using Chromebooks from home 

Even if students don’t have WiFi access, they can access their Google Drive, and edit and save files offline. And they can take photos, record videos and screencasts while offline on Chromebooks.

Sharing information with families

Some parents and guardians might not be familiar with Chromebooks and how they differ from other computers. Admins might consider sending an email home to parents to explain how these devices work and how to assist students at home with our Guardian's Guide to Chromebooks. It’s important to share information with families about how to manage their child’s Chromebooks, including activity controls and which sites to allow. Schools might also consider sharing their distance learning plans with families so they might know how to support the transition.

More resources for distance learning

As families support students learning at home, we’re here to help. You can find resources on our distance learning hub and watch our webinar on distance learning strategies. We’re inspired by the ideas and resources educational leaders are sharing with each other. To continue the conversation and share your own ideas, join us on Google Educator Groups, Twitter and Facebook