Author Archives: Jan Jedrzejowicz
Say hello to better phone calls
Our smartphones can do amazing things: They can capture great photos, and they act as our alarm clock, our camera, our stereo, our library, our game console and more, all in one. But making phone calls, the original “feature” of our devices, has mostly remained the same for decades. When we call businesses to get something done, we’re often met with long, automated systems and endless elevator music. And as we go about our days, we’re often distracted by calls from unknown numbers, spammers and scammers. That’s why we are always seeking improvements with phone calls, and so today we’re excited to announce our latest advancements in calling assistance to make them better.
A better way to call businesses
Starting today on Pixel 6 and Pixel 6 Pro devices in the U.S. our latest Phone app features, Wait Times and Direct My Call, make calling businesses easier. Before you even place your call to a toll-free business number, you’ll see the current and projected Wait Times for the rest of the week. That can help you decide whether you have time to call now, or plan when to call later to avoid long waits. Wait Times are inferred from call length data that is not linked to user identifiers.
Once you ring the business, Direct My Call helps you get to the right place with less hassle. Google Assistant transcribes the automated message and menu options for you in real time and displays them on your screen for you to see and tap, so you don’t need to remember all the options. Direct My Call is powered by Google’s Duplex technology, which uses advanced speech recognition and language understanding models to determine when the business wants you to do something – like select a number (“Press 1 for hours and locations”), say a word (“Say ‘representative’ to speak with one of our agents”) or input your account number.
Direct My Call builds on previous features we've released that make calling businesses easier. Last year, we launched Hold For Me to help reduce the number of minutes you spend on hold. It already saves Pixel users in the United States over 1.5 million minutes each month, and it’s expanding to Pixel users in Australia, Canada and Japan in the coming months. Assistant is able to recognize when hold music is being played and understands the difference between a recorded message (like “Hello, thank you for waiting”) and a representative on the line thanks to Duplex technology, so that you can go back to your day and get notified when someone is ready to talk.
Know who’s calling you
Receiving calls from unknown numbers is a drag, and a majority of Americans choose not to answer them. They also report missing important calls they assume are spam. That’s why starting today, we’re improving Google’s extensive caller ID coverage of businesses with help from our users. You can now share information about unknown businesses that you call or answer (such as the type of business) and over time that information will be displayed on incoming calls to help others know more about who’s calling them. This information is not joined with any user identifiers. We expect this to double the number of businesses that have caller ID information – so you can answer more calls with confidence.
If you do get a call from an unknown number, not to worry – Call Screen helps you find out who they are and why they’re calling before you pick up. Call Screen helps users in the U.S., Canada and Japan screen 37 million calls each month, and today we’re expanding manual Call Screen to Pixel users in the U.K., France, Germany, Australia, Ireland, Italy and Spain. Our latest on-device speech models make the transcriptions more accurate than ever on Pixel 6 and Pixel 6 Pro thanks to Pixel’s new Google Tensor.
Keeping your data safe
All audio transcriptions are processed on your device, which makes the experiences fast and also protects your privacy. No audio from the call will be shared with Google unless you explicitly decide to share it to help improve features. After the experience is over, like when you return to a call after Google Assistant was on hold for you or after Google Assistant screened a call, audio stops being processed altogether.
It’s time to rethink phone calls, and our latest calling assistance features are designed to save you time and make it easier than ever to connect with the right contact at the right time.
Source: The Official Google Blog
Making video calling easier on your Android phone
Video calling brings you face to face with your family and friends, whether you’re in the same city or thousands of miles away. We want to make it even easier to start a video call from your Android device, so we’re making video calling an integrated part of your phone. You can now start a video call directly from where you call or text message your friends, through your Phone, Contacts, and Android Messages apps. Later this year, we’ll also add the ability to upgrade an ongoing voice call to video with just a tap.
We’re starting to roll out integrated video calling to first-generation Pixel, Android One, and Nexus devices, and it will also be available on Pixel 2 phones. We’re working with our carrier and device partners to bring this experience to more Android devices over time.
If you and the person you’re video calling are on a carrier that supports ViLTE video calling, your video calls will be routed through the carrier’s ViLTE service. If not, Google Duo will connect your video call to anyone with the app installed.
To use Duo, make sure you and the person you’re calling have the app installed and activated. More information is available in our Help Center.
Source: The Official Google Blog
Ringing in 2017 with updates to our Google Voice apps
When we first introduced Google Voice our goal was to create “one number for life”—a phone number that’s tied to you, rather than a single device or a location. Since then, millions of people have signed up to use Google Voice to call, text and get voicemail on all their devices. It’s been several years since we’ve made significant updates to the Google Voice apps (and by several, we mean around five ?), but today we’re bringing a fresh set of features to Google Voice with updates to our apps on Android, iOS and the web.
The first thing you’ll notice about the updated Google Voice apps is a cleaner, more intuitive design that keeps everything organized. Your inbox now has separate tabs for text messages, calls and voicemails. Conversations stay in one continuous thread, so you can easily see all your messages from each of your contacts in one place. We’ve upgraded the messaging experience with support for group and photo MMS as well as in-notification replies. And we’re starting to introduce voicemail transcription for Spanish and will improve accuracy over time.
Going forward, we’ll provide new updates and features to the Google Voice apps. If you currently use Hangouts for your Google Voice communication, there’s no need to change to the new apps, but you might want to try them out as we continue to bring new improvements.
We’re starting to roll out these updates today, and they’ll be available to everyone in the coming weeks. For more information about the updated Google Voice apps, visit our Help Center.
Source: The Official Google Blog
Ringing in 2017 with updates to our Google Voice apps
When we first introduced Google Voice our goal was to create “one number for life”—a phone number that’s tied to you, rather than a single device or a location. Since then, millions of people have signed up to use Google Voice to call, text and get voicemail on all their devices. It’s been several years since we’ve made significant updates to the Google Voice apps (and by several, we mean around five ?), but today we’re bringing a fresh set of features to Google Voice with updates to our apps on Android, iOS and the web.
The first thing you’ll notice about the updated Google Voice apps is a cleaner, more intuitive design that keeps everything organized. Your inbox now has separate tabs for text messages, calls and voicemails. Conversations stay in one continuous thread, so you can easily see all your messages from each of your contacts in one place. We’ve upgraded the messaging experience with support for group and photo MMS as well as in-notification replies. And we’re starting to introduce voicemail transcription for Spanish and will improve accuracy over time.
Going forward, we’ll provide new updates and features to the Google Voice apps. If you currently use Hangouts for your Google Voice communication, there’s no need to change to the new apps, but you might want to try them out as we continue to bring new improvements.
We’re starting to roll out these updates today, and they’ll be available to everyone in the coming weeks. For more information about the updated Google Voice apps, visit our Help Center.