Tag Archives: Working at Google

How Google made me proud to be out at work

Until I started working at Google in 2014, I had never been out at work.  

Now, less than five years later, everything is different: I’m an active volunteer leader in Google’s LGBTQ+ Employee Resource Group—a Googler-run, company-supported organization that works to provide an inclusive workplace for LGBTQ+ employees, and partners closely with our Trans Employee Resource Group, which represents our transgender, gender non-conforming, and non-binary colleagues. As part of my role, I’ve had the chance to engage LGBTQ+ Googlers across our global offices, speak publicly about being LGBTQ+ in the workplace and have even been able to share my perspectives and experiences directly with Google leadership. 

At this point, I can barely remember what it felt like to not be a visible, openly LGBTQ+ person at work. So it’s hard to imagine that before joining Google, I felt I couldn’t come out at the office at all. 

As we celebrate National Coming Out Day and reflect on all of the progress we’ve made as a community, I am determined to remember this simple but crucial reality: Openness matters. Community matters. Being able to be out at work matters. 

LGBTQ+ Pride sign at Google

Googlers create signs supporting the LGBTQ+ community for the 2017 New York City Pride March.

Prior to joining Google, I’d spent time in a variety of industries, always under the careful, polite policy of evasion when it came to questions about my personal life. Perhaps I didn’t need to be so secretive. I worked with wonderful, kind people, and though there were no explicit shows of support for LGBTQ+ issues from my workplace, I’m sure most of my colleagues and managers wouldn’t have taken issue with my identity. 

Still, for many LGBTQ+ folks, the fear of prejudice can nag at you, and cause you to hesitate even around the most well-meaning of coworkers. Some assume that with the ushering in of marriage equality here in the U.S., other kinds of inequality have disappeared and the movement is complete. But as many LGBTQ+-identifying people will tell you, critical challenges still remain, and it takes a conscious and dedicated effort to counteract their effects. 

Growing up in New Mexico, I got an early introduction to some of the challenges that LGBTQ+ people still so often face: harassment, discrimination, violence. The understanding that being LGBTQ+ was unsafe was imprinted on me almost immediately, and that fear left a lasting mark.  

In each new city, from college to a job to graduate school to another job, I was reminded (often in not-so-subtle ways) that no matter what might change in the law or in popular culture, I should always be wary, always be careful.  

So I never took the chance.  

In so many important ways, restraining from bringing my full self to work hurt my ability to be a good employee. Constantly worrying about slipping up and revealing that I had a girlfriend rather than a boyfriend prevented me from feeling fully integrated. It became an obstacle to forming the kinds of professional relationships that help company culture feel cohesive and supportive.  

Now, I realize how much I was missing.  Today, I’m part of a workplace with visible LGBTQ+ leaders, explicit shows of support for LGBTQ+ cultural moments and celebrations and broad encouragement to use what makes me different to create an environment of inclusion for my fellow Googlers. This journey has made me realize how much all workplaces can benefit from supporting their employees’ differences, just as much as they celebrate their collective unity.  

I’m proud. I hope you are, too. 

Voice guidance in Maps, built for people with impaired vision

Think about the last time you walked to a new place. How many streets did you cross to get there? Which intersections were the most complex? How did you prepare before making a turn? And how did you know you weren’t lost?

Now think about making that same trip if you were one of the 36 million people who are blind worldwide, or one of the 217 million people more who have moderate-to-severe vision impairments.

As a legally blind woman living in Tokyo, I know that getting around unfamiliar environments can be a challenge. I can easily commute from my front door to my desk at work; it’s a trip I take regularly and know well. But going some place new and unfamiliar can be an intimidating experience without sight to guide you. In some cases, I’ll have a friend to join me on a trip, but in others I may decide not to take the journey at all.

Detailed voice guidance in Google Maps helps people with visual impairments

Starting today, World Sight Day, Google Maps is rolling out a new feature that gives people the ability to receive more detailed voice guidance and new types of verbal announcements for walking trips. This feature is the first in Google Maps to be built from the ground up by, and for, people with vision impairments. I feel fortunate to have had the opportunity to work closely with the Maps team on this project as an early advisor and tester—outside of my day job as a business analyst in the Tokyo office.

With this feature, I can navigate the streets of Tokyo with more comfort and confidence. As I take my journey, Google Maps proactively lets me know that I’m on the correct route, the distance until my next turn and the direction I’m walking in. As I approach large intersections, I get a heads-up to cross with added caution. And if I accidentally leave my route, I’ll get a spoken notification that I'm being re-routed. 

Frequent updates like these not only help a visually impaired person get from A to B, they can also give us more confidence and reassurance when we travel alone. With detailed voice guidance in Google Maps, my journey fades into the background and I can focus more on what I’ll do at my final destination. This may not sound extraordinary to those with sight, but for people who are blind or have low vision, this can help us explore new and unfamiliar places.

Googler Wakana Sugiyama talks about how detailed voice guidance in Google Maps helps everyone navigate with ease.

(Versions of this video with full audio descriptions for people with vision impairments are also available in English and Japanese.)

Building a more helpful Google Maps for everyone

I hope this new technology will give more people added confidence when navigating unfamiliar routes--after all, building for everyone is core to our work at Google. 

While this new feature can be enormously helpful to people with visual impairments, it can also help someone who wants a more screen-free experience on their next walking trip. Similar to the announcements you might hear at crosswalks or on a bus, everyone can benefit from it. Not everyone will need this level of assistance, but it’s great to know it’s available and only a tap away.

Detailed voice guidance for walking navigation starts rolling out today on Android and iOS. Right now, it’s available in English in the United States and Japanese in Japan, with support for additional languages and countries on the way.

To turn the feature on, go to your Google Maps settings and select “Navigation.” At the bottom of the list you'll find the option to enable "Detailed voice guidance," beneath the “Walking options” heading.

Source: Google LatLong


First-ever summit connects hundreds of Latina Googlers

At the end of a two-day summit in Sunnyvale, California, keynote speaker Dolores Huerta led a chant with the audience. She asked the crowd, “Who’s got the power?” And we responded, “We’ve got the power!” She continued: “What kind of power?” We responded: “Latina power!” 

We were at the first-ever Latinas at Google Summit, which took place earlier this month. The summit, called “Building for the Future,” aimed to create community and discuss the unique U.S. experience of being a Latina at Google. Five hundred Googlers attended the summit, which featured guest speakers Huerta and “Orange Is the New Black” actress Jackie Cruz, as well as conversations with senior leaders at Google. 

A group of Google volunteers, myself included, took seven months to carefully plan workshops, music, art exhibits and food inspired by our heritage. The size of the group was awe-inspiring, and so was their response after the event. When they gave us feedback, they told us they found community in the personal stories they shared and left the summit feeling more connected. At the event, they said, they learned new ways to amplify the work they do at Google—and in turn, reach people beyond our walls.

One of the most inspirational moments involved Huerta, who is widely known for her advocacy, especially around farmworker rights, and her foundation, which focuses on civic engagement for young people and families. She delivered a keynote speech and later sat down for an interview with Laura Marquez, Google’s head of Latino community engagement. 

Huerta urged the crowd to use their voice to reach out to their own families and communities to educate and get involved in issues that affect our everyday lives. With one of her 11 children in the audience, Huerta shared her experience and insights that continue to guide her through her 90th birthday, and the work she’ll continue doing in the future. 

Here are a few key lessons Huerta shared with the crowd:

Own your power. 

“As women, sometimes we’re afraid of that word, power. We see it in a negative connotation. A lot of times, we as women kind of hold ourselves back a little bit from the positions we aspire to. And we think, well, maybe I’m not experienced enough, not qualified enough. And I just say: Do it like the guys do. Pretend! Think of yourselves as being the decision makers.  It takes courage to do the things we need to do. And the biggest courage of all is to stand up for ourselves.”

Don’t discount people without formal education. 

“In our organization, many of our women never had a chance to go to high school or college. But does that mean they’re not educated? You know, in Spanish, the word educado has a whole different meaning than it does in English. It means if you’re educated, you’re civil, you have a conscience, you have compassion for other people, you have good manners. That means what educado means in Spanish. It doesn’t mean you have to have a formal education. So that means that many of our parents or our grandparents who never had a chance to go to school, that doesn’t mean they’re not educated. They are educated!”

Research your history. 

“My family has been here for many generations. My great-grandfather was in the Civil War on the Union side. But when I went to Mexico, it was such a revelation to me, even though both of my parents were born in the United States of America. When I saw how many people there were who were so proud of being Mexicans, that really saved me. Because in high school, there was so much racial discrimination, I thought I was on the verge of a nervous breakdown. That really saved me in terms of my identity. I want to make sure that [Latino history] is introduced into our school books so people are proud of who they are and can stand up to racial discrimination. If we don’t know our own history, we don’t know our own identity.”

Sharing stories and snacks at Take Your Parents to Work Day

When I was a kid, I loved when my dad took me to work at his office in downtown Milwaukee. He had good views for parades on the streets below, and had one of those handheld games with water and, like, little marbles that you’d try to move down chutes. He had a set of office keys that had this one super-cool blue key on it that, as far as I knew, was for some top-secret treasure closet, maybe? (Or the bathroom, probably.) I’d sit and play the game and watch some TV and hang out, while my dad did what I only assumed was Important Adult Stuff, and then we’d go home. Man, what good times!

Back in those days, I’d think about the times I’d be able to take my parents to my job someday. I didn’t think I’d be taking them to a tech company, but instead to the NBA games I’d certainly be playing in. But things change! People stop getting any taller! Dreams get … deferred! And though it wasn’t on the basketball court, last week, at Google, I finally got to return the favor and show my parents what I do all day.

Matt Teper with his parents

Showing my parents the Googleplex in Mountain View.

Trying out virtual reality

My parents tested out virtual reality at Take Your Parents to Work Day.

One of the many absurdly fun things this company does is offer a full-day event for Take Your Parents to Work Day. Thousands of Googler parents and parental figures come to Mountain View and sit in meetings, roam the campus, eat the food, see product demos and hear from our CEO. In the office, as you can see in the video above, they answer questions from colleagues about what we were like as a kid and tell their own stories of how they ended up here, on this day, proud parents of a Googler.

I have had the privilege in the last few months of taking my kid to work, and now, taking my parents. The sense of pride you feel in giving those you love a glimpse of this place—this company doing impossible things to help billions of people all over the world—that sense of pride radiates around you, everywhere you turn. Pride felt for our kids, pride felt by our parents and pride in ourselves for making all of them proud. It’s not the NBA, but it’s still very cool.

I have two daughters, and when they come visit me, they hang out and play around and investigate the Google-verse around them. They stock up on free candy bars and examine the famous T-Rex and slide down the famous slide. I don’t know exactly what their version of the blue key is, but I am sure they have one in their minds: an emblem, years down the road, they’ll look back on as they remember being “taken to work.” Someday, they’ll take me to work, at some place that doesn’t exist now (or to a National Women’s Soccer League game), and I will walk around beaming the way my parents did last week, along with the thousands more who joined them on campus, filled with love and joy and wonder, thinking: Man, what good times!

The lessons Googlers have learned from their parents

I owe a lot to my parents. They have been through my side through the ups and downs of life, from comforting me through my awkward middle school years to cheering me on during my college graduation. Now that I work at Google (and am still awkward from time to time), I know they still have my back. 

Today, many Googlers like me are paying tribute to their parents and parental figures in their lives by inviting them to the office for our biannual Take Your Parents to Work Day at our Mountain View campus. Every other year, we invite parents of Googlers to get a sense of what it’s like for their kids to go to work every day. Well, most days don’t include product demos, photo ops and a Q&A with the company’s CEO in an outdoor amphitheater, but we try to make things look nice when Mom and Dad come by.

As Take Your Parents to Work Day kicks off, we invited five Googlers to reflect on the most important lessons their parents have taught them. Here’s what they had to say:

Eric Valdivia and his parents

Eric Valdivia

Software Engineer

My parents taught me to care about people.When I was growing up, I saw all my family take care of each other, even when conditions got bad. And whether I was playing sports or joining math competitions, my parents were always there cheering for me, just happy watching me play, whether I won or lost. And I think this value is the base for everything. You care about others, they will care about you, and then we will be a big team helping each other.

Camille Gennaio with her family

Camille Gennaio

Facilities Manager

My parents have taught me many lessons, of course, but I’d have to say that the biggest and most valuable one is pretty clear. It’s key as you move throughout the world that you make your friends your family. My parents both left small towns to pursue their educations and careers. I grew up surrounded by “found family” and loved being able to rely on so many trusted people in our community. With their encouragement, I have made some big physical moves in my adulthood. In each area, I worked to really connect with people and welcome them into my life. Now, I have “found family” all over the world. 

Cliff Redeker with his parents

Cliff Redeker

Leadership Summits Team Lead

Beyond the secret family fudge recipe, DIY projects and late-night pickups from speech team practice, my parents taught me the values of kindness and shared responsibility. My dad built a business not by being a leader, but by being a designer, custodian and facilitator. My mom encouraged me to take action when things go wrong, not to blame others. Together, they encouraged me to achieve the impossible and be true to my Midwestern roots. My family’s support is my most important asset, and they’re always “uncomfortably excited” about every Take Your Parents to Work Day. 

Nancy Yuen with her family

Nancy Yuen

Senior Ads Manager

My parents are both from a rural part of China where old traditions are celebrated, women are expected to be submissive and poverty is a way of life. My paternal grandfather was an educator and believed that all people, regardless of gender or economic status, have the potential to succeed and thrive.My father, an esteemed engineer, also had this open mindset and held me to the same challenges and expectations as my two brothers in academics, music and sports. With his support and encouragement, I flew above the walls of gender and cultural stereotypes to who I am today: a Googler, parent, educator and advocate.

Crystal Sholts with her family

Crystal Sholts

Geopolitical Program Manager

Focus on character, and by doing so, nurture it in yourself and appreciate it in others. The older I get, the more I can see how character matters. Most of the other trappings in life are lost when you die, but character is the one aspect of yourself which lives beyond your death. My parents have instilled this lesson from an early age. Being a good person isn’t essential to surviving or even thriving, but it is an aspect of your life of which you have control and which can enrich your environment and those around you.

While school was out, interns were in: our 20th intern class

Since Google’s first class of interns walked through our doors in 1999, thousands of students from across the country have joined us for the summer and used their intern experience to launch their careers after graduation. I should know: I was part of Google’s first intern class. There were just four of us that year and I quickly discovered, in ways that surprised me, how much there was to learn outside the classroom.

After reading through more than 125,000 applications for this year’s class, we welcomed thousands of summer interns to more than 20 U.S. offices including our locations outside of California, like New York, Seattle-Kirkland, Austin, Chicago and Atlanta.

Google’s twentieth intern class was our most representative in history. In the U.S., 24 percent of 2019 interns identify as Black+ or Latinx+, up from ~20 percent in 2018, and 37 percent identify as women, up from 34 percent in 2018. They came to Google from 380 universities and 44 states.

20th Intern class_stats.gif

Our internship program is one way we’re working to build a workforce that’s more representative of the people we serve, in addition to developing programs to retain and grow diverse talent and improve representation at the leadership level. And because unpaid internships are a are a dealbreaker for a lot of students, often shutting out low-income and underrepresented applicants, we only offer paid internships.

While our interns hail from almost every corner of the country, they share one thing in common: a passion for technology. Our goal for the internship program is to fuel this passion and teach our interns new skills with projects that matter to the company—as well as other fun stuff, like hearing from Google leaders and being paired with a mentor.

Google 20th Intern Class.gif

Hats off to our interns, photographed here at their orientation.

Thank you to the 2019 interns who spent the summer with us! Without you, many of our projects and products wouldn’t be where they are today.

Making our tech spill-proof, crash-proof—thank you, IT

They keep our laptops humming and our work flowing, and they’re often the first people we contact when there’s a problem: I’m talking about IT. Google IT teams can be found scattered throughout the company, perhaps most visited at Techstop departments which are located in every office. This is where we go to ask our system administrators—or IT experts—to help with damage control. These “tech EMTs” troubleshoot the simplest to the most complex of problems every day, just like at your jobs.

Google Tech Stop

To commemorate SysAdmin Appreciation Day (That’s today, by the way.), we stopped by our San Francisco Techstop office to say thank you to our own sysadmins and to ask them a few questions. Much to their surprise, they didn’t have to fix an issue for us. 

What’s one thing you wish people would do before they came to IT?

Emma: Basic troubleshooting, like restarting a machine. You’d be surprised how many problems are resolved with a simple reboot.

Charles: Another tip would be to clear your cache and cookies before stopping by. This can help if you force a shutdown while a program is trying to update. If the program closes before it saves whatever it was doing, it can cause issues—clearing cache can help sometimes.

If you could wave a wand and eliminate a recurring problem that you deal with, what would it be?

Emma: The blue screen of death when machines don’t run on a modern OS. It causes disruption and takes entirely too long to remediate. I wish it would just go away.

Charles: Resetting passwords or sign-in credentials, in general. I’d love it if we didn’t have to do this, but I understand that people forget. 

What’s your favorite Google product hack or tip?

Emma: If you type “chrome://restart” into your Chrome browser, it’ll restart your browser and re-open tabs. I use this if my connection is slow or if my browser doesn’t load properly.  

Charles: I like to save time with Gmail shortcuts. If you want to learn what shortcuts are available, click Shift + ? and you’ll see a list of shortcuts appear on your screen. Just make sure to enable keyboard shortcuts in your Gmail settings first! If you’re working on a Chromebook with Chrome OS, you can click CTRL + ALT + ? and they’ll appear.

What's the weirdest or funniest laptop mishap you've encountered at Google?

Emma: I once had someone come in with a clicking noise on their laptop. I opened the bottom case of their computer and found a piece of a plastic arm from a toy stuck within the base. The person laughed and said, “oh kids…”

Charles: Do you know those little silicon packets that come in packaging or new clothing items? We’ve had dozens of people come into Techstop because their headphone ports stop working. Apparently, these packets get left within backpacks, the beads burst and they jam headphone jacks. Look out for those pesky things.

If you could describe working in IT in just 3 words, what would they be? (Feel free to make them fun!)

Emma: Unpredictable. Exciting. Gratifying.

Charles: Fluid. Inquisical. Magical.

What do you think your job will look like in 5 years? 

Emma: In five years, almost all of our IT systems will be cloud-based. Since troubleshooting systems will be a thing of the past, I think we’ll work tighter with product and data analytics teams to suggest and test new systems and environments. 

Charles: We help thousands of employees fix IT issues, and we're able to do this efficiently by focusing on how to address problems that happen over and over again. We call this "root reduction.” Root reduction helps us scale our IT services, and it also frees up our schedules so that we can focus on more strategic work. In five years, I think we’ll use the time we save through root reduction to become internal IT consultants for teams. We’ll embed with individual departments to help them solve trickier problems or workflows specific to their needs. 

From resetting our passwords to debugging and fixing a system crash, we salute you “IT guy” (or gal!). Thanks for keeping us online, even when we drown our computers in coffee.

Making our tech spill-proof, crash-proof—thank you, IT

They keep our laptops humming and our work flowing, and they’re often the first people we contact when there’s a problem: I’m talking about tech support. At Google, these folks offer a range of services to help us handle damage control for issues—troubleshooting the simplest to the most complex of problems every day—just like at your jobs. When we need help, we turn to our tech support service called Techstop.

Google Tech Stop

To commemorate SysAdmin Appreciation Day (That’s today, by the way.), we stopped by our San Francisco Techstop office to say thank you to our own tech support folks, and to ask them a few questions. Much to their surprise, they didn’t have to fix an issue for us.

What’s one thing you wish people would do before they came to IT?

Emma: Basic troubleshooting, like restarting a machine. You’d be surprised how many problems are resolved with a simple reboot.

Charles: Another tip would be to clear your cache and cookies before stopping by. This can help if you force a shutdown while a program is trying to update. If the program closes before it saves whatever it was doing, it can cause issues—clearing cache can help sometimes.

If you could wave a wand and eliminate a recurring problem that you deal with, what would it be?

Emma: The blue screen of death when machines don’t run on a modern OS. It causes disruption and takes entirely too long to remediate. I wish it would just go away.

Charles: Resetting passwords or sign-in credentials, in general. I’d love it if we didn’t have to do this, but I understand that people forget. 

What’s your favorite Google product hack or tip?

Emma: If you type “chrome://restart” into your Chrome browser, it’ll restart your browser and re-open tabs. I use this if my connection is slow or if my browser doesn’t load properly.  

Charles: I like to save time with Gmail shortcuts. If you want to learn what shortcuts are available, click Shift + ? and you’ll see a list of shortcuts appear on your screen. Just make sure to enable keyboard shortcuts in your Gmail settings first! If you’re working on a Chromebook with Chrome OS, you can click CTRL + ALT + ? and they’ll appear.

What's the weirdest or funniest laptop mishap you've encountered at Google?

Emma: I once had someone come in with a clicking noise on their laptop. I opened the bottom case of their computer and found a piece of a plastic arm from a toy stuck within the base. The person laughed and said, “oh kids…”

Charles: Do you know those little silicon packets that come in packaging or new clothing items? We’ve had dozens of people come into Techstop because their headphone ports stop working. Apparently, these packets get left within backpacks, the beads burst and they jam headphone jacks. Look out for those pesky things.

If you could describe working in IT in just 3 words, what would they be? (Feel free to make them fun!)

Emma: Unpredictable. Exciting. Gratifying.

Charles: Fluid. Inquisical. Magical.

What do you think your job will look like in 5 years? 

Emma: In five years, almost all of our IT systems will be cloud-based. Since troubleshooting systems will be a thing of the past, I think we’ll work tighter with product and data analytics teams to suggest and test new systems and environments. 

Charles: We help thousands of employees fix IT issues, and we're able to do this efficiently by focusing on how to address problems that happen over and over again. We call this "root reduction.” Root reduction helps us scale our IT services, and it also frees up our schedules so that we can focus on more strategic work. In five years, I think we’ll use the time we save through root reduction to become internal IT consultants for teams. We’ll embed with individual departments to help them solve trickier problems or workflows specific to their needs. 

From resetting our passwords to debugging and fixing a system crash, we salute you “IT guy” (or gal!). Thanks for keeping us online, even when we drown our computers in coffee.

Source: Gmail Blog


Making our tech spill-proof, crash-proof—thank you, IT

They keep our laptops humming and our work flowing, and they’re often the first people we contact when there’s a problem: I’m talking about tech support. At Google, these folks offer a range of services to help us handle damage control for issues—troubleshooting the simplest to the most complex of problems every day—just like at your jobs. When we need help, we turn to our tech support service called Techstop.

Google Tech Stop

To commemorate SysAdmin Appreciation Day (That’s today, by the way.), we stopped by our San Francisco Techstop office to say thank you to our own tech support folks, and to ask them a few questions. Much to their surprise, they didn’t have to fix an issue for us.

What’s one thing you wish people would do before they came to IT?

Emma: Basic troubleshooting, like restarting a machine. You’d be surprised how many problems are resolved with a simple reboot.

Charles: Another tip would be to clear your cache and cookies before stopping by. This can help if you force a shutdown while a program is trying to update. If the program closes before it saves whatever it was doing, it can cause issues—clearing cache can help sometimes.

If you could wave a wand and eliminate a recurring problem that you deal with, what would it be?

Emma: The blue screen of death when machines don’t run on a modern OS. It causes disruption and takes entirely too long to remediate. I wish it would just go away.

Charles: Resetting passwords or sign-in credentials, in general. I’d love it if we didn’t have to do this, but I understand that people forget. 

What’s your favorite Google product hack or tip?

Emma: If you type “chrome://restart” into your Chrome browser, it’ll restart your browser and re-open tabs. I use this if my connection is slow or if my browser doesn’t load properly.  

Charles: I like to save time with Gmail shortcuts. If you want to learn what shortcuts are available, click Shift + ? and you’ll see a list of shortcuts appear on your screen. Just make sure to enable keyboard shortcuts in your Gmail settings first! If you’re working on a Chromebook with Chrome OS, you can click CTRL + ALT + ? and they’ll appear.

What's the weirdest or funniest laptop mishap you've encountered at Google?

Emma: I once had someone come in with a clicking noise on their laptop. I opened the bottom case of their computer and found a piece of a plastic arm from a toy stuck within the base. The person laughed and said, “oh kids…”

Charles: Do you know those little silicon packets that come in packaging or new clothing items? We’ve had dozens of people come into Techstop because their headphone ports stop working. Apparently, these packets get left within backpacks, the beads burst and they jam headphone jacks. Look out for those pesky things.

If you could describe working in IT in just 3 words, what would they be? (Feel free to make them fun!)

Emma: Unpredictable. Exciting. Gratifying.

Charles: Fluid. Inquisical. Magical.

What do you think your job will look like in 5 years? 

Emma: In five years, almost all of our IT systems will be cloud-based. Since troubleshooting systems will be a thing of the past, I think we’ll work tighter with product and data analytics teams to suggest and test new systems and environments. 

Charles: We help thousands of employees fix IT issues, and we're able to do this efficiently by focusing on how to address problems that happen over and over again. We call this "root reduction.” Root reduction helps us scale our IT services, and it also frees up our schedules so that we can focus on more strategic work. In five years, I think we’ll use the time we save through root reduction to become internal IT consultants for teams. We’ll embed with individual departments to help them solve trickier problems or workflows specific to their needs. 

From resetting our passwords to debugging and fixing a system crash, we salute you “IT guy” (or gal!). Thanks for keeping us online, even when we drown our computers in coffee.

Source: Gmail Blog


Inside the internship: Lessons from a summer at Google

Google interns come into our offices around the world for a few months, make a huge impact and then head back to school to continue their learning journey. These talented, helpful people make what we do at Google possible and without them, many of our projects and products wouldn’t be where they are today. 

Since July 25 marks National Intern Day, we’re taking the opportunity to thank and celebrate our interns from all over the globe. We sat down with six Google interns to learn about what they’ve learned so far, and what they’ll take with them when the summer ends. (Want to be part of our 2020 intern class? Applications open in just a few months.  You can find all the details on google.com/students.)

Google intern Grant Bennett

Grant Bennett

Role: BOLD Intern (Building Opportunities in Leadership and Development), Equity Programs team
University: Morehouse College
Office:Mountain View, California
Project:Career Progression Toolkit, a website to find onboarding, mentorship, performance management and coaching resources for Googlers. Also building out a separate toolkit to facilitate further connections between Employee Resource Groups and Staffing.


What's something you learned during your internship that you'll take with you? 

"Google has taught me the importance of leaving an impact in any space you occupy. Working for the Employee Engagement team has been great because I know the work that I produce will be used to increase equitable outcomes for all Googlers."

Google intern Diogo Rodrigues

Diogo Rodrigues

Role:Software Engineering Intern, Search
University:Universidade Federal de Pernambuco
Office:Belo Horizonte, Brazil
Project:Improving Google search results around medical conditions and information.


What's been your favorite part of your internship? 

“Because of the internship, I moved to a different city for the first time. This allowed me to enjoy different experiences that weren’t available back where I lived. As a result, I discovered what is now my favorite hobby and sport — climbing.”

Google intern Kalaivani Kumaran

Kalaivani Kumaran

Role: Software Engineering Intern, Apps
University:Sri Sivasubramaniya Nadar College of Engineering 
Office:Bangalore, India
Project: Improving the G Suite reporting and insights experience for G Suite IT administrators.


What's been your favorite part of your internship? 

“This will be my second summer as an intern. In 2018, as a sophomore, I participated in the Summer Trainee Engineering Program (STEP) internship. My favorite part of both summers has been connecting with fellow Googlers and sharing wonderful experiences like Tech India Intern Connect (an intern-hosted event for interns from other companies to drop by Google India for a day of networking and learning), Google Serve,  and a Post-it Art competition.”

Google intern Alice Wu

Alice Wu

Role: Software Engineering Intern, Hotel Ads 
University:Brandeis University
Office:Cambridge, Massachusetts
Project:Creating a dashboard for Hotel Ads advertisers which displays customized opportunities for improvement.


Tell us about your path to Google.

“I did not have a lot of exposure to computer science growing up, so I actively sought programs that I could be involved in as a high school student with minimal computer science experience. I am an alum of Google’s NYC Computer Science Summer Institute (CSSI)class of 2016.”
Google intern Patrice Maxwell

Patrice Maxwell

Role: Information Technology Intern, Operations
University:Georgia State University
Office: Boulder, Colorado
Project:Building plugins that provide more operating system signals used for troubleshooting and diagnostic information for our internal support teams.


What's been your favorite part of your internship? 

“Even before interning, I was part of an apprenticeship for Google through a program called Year Up. I’ve learned a lot, but I have really enjoyed the opportunity to learn a new OS scripting languages. I typically code in Java or Python, so being able to rethink how I structure my solutions, has been an enjoyable challenge.”
Google intern David Cheikhi

David Cheikhi

Role:Software Engineering Intern, Operations Research 
University: École Polytechnique
Office:Paris, France
Project: Vehicle routing, working on how to make a fleet of vehicles (like Street View cars) cover as much ground as possible in a given length of time.


What's something you learned during your internship that you'll take with you?

“I learned to dare to ask questions whenever I wasn't understanding something.”