Tag Archives: subscriptions

Optimize your subscriptions with new insights in the Play Console

Posted by Daniel Schramm, Product Manager, Google Play

Since launching on Google Play nearly 7 years ago, subscriptions have proven to be an essential element in creating sustainable mobile app businesses; 89 of the top 100 highest grossing apps on Google Play in the US now provide subscription products. As the market matures, it is becoming increasingly important for subscription developers to optimize both subscriber conversion and retention in order to maintain growth. To help you do that, we're rolling out new insights available directly in the Play Console.

Subscription retention report

Example subscription retention report data in the Play Console. Source: Google Internal Data.

The recently updated subscription retention report shows how well you are retaining subscribers, along with how well subscribers convert from free trial, introductory price, and first to second payment.

You can configure two cohorts based on SKU, country, and subscription start date. This is particularly useful for evaluating the success of A/B tests; for example, to determine if changing the duration of a free trial has an impact on free trial conversion.

Example free trial conversion data in the Play Console. Source: Google Internal Data.

Cancellation survey results

Retaining your existing subscribers is just as important as acquiring new subscribers, so we have updated the subscription cancellations report to give more insight into voluntary and involuntary cancellations.

The launch of the subscriptions center last year introduced a cancellation survey allowing users to give developers feedback as to why they were cancelling, with results available through the Google Play Developer API. To make these results easier to access and monitor, we now surface daily aggregates directly within the Play Console, along with the ability to download written responses in a CSV.

Example cancellation survey responses in the Play Console. Source: Google Internal Data.

Recover more users

Involuntary cancellations, which occur when a user's form of payment fails, account for over a third of all cancellations. The new recovery performance cards in the cancellation report helps you understand how effectively you are recovering users with grace period and account hold, and the day the subscriptions were recovered to help you evaluate the effectiveness of recovery messaging.

Example account hold performance recovery card in the Play Console. Source: Google Internal Data.

Make sure you've set up grace periods and account hold for your apps! We've seen that developers who use both grace period and account hold see more than a 3x increase in decline recovery rate from 10% to 33%. Discover more information on grace period and account hold.

You can find the subscription retention and cancellation reports linked from the bottom of the Subscriptions page, in the Financial reports section of the Play Console. If you don't have access to financial reporting, ask your developer account owner for permission to view financial data.

Example account hold performance recovery card in the Play Console. Source: Google Internal Data.

We hope this new reporting gives you new insights to optimize your subscription business, and we look forward to sharing more with you at Google I/O in May.

How useful did you find this blog post?

Wrapping up for 2018 with Google Play and Android

Posted by Patricia Correa, Platforms & Ecosystems

Earlier this year we highlighted some of Google Play's milestones and commitments in supporting the 1M+ developers on the Play Store, as well as those of you working on Android apps and games and looking to launch and grow your business on our platforms. We have been inspired and humbled by the achievements of app and game developers, building experiences that delight and help people everywhere, as some stories highlighted in #IMakeApps.

We continue to focus on helping you grow thriving businesses and building tools and resources to help you reach and engage more users in more places, whilst ensuring a safe and secure ecosystem. Looking to 2019, we are excited about all the things to come and seeing more developers adopt new features and update to Android P.

In the meantime let's share some of the 2018 highlights on Google Play and Android:

Building for the future

Along with Android P we have continued to help the Android developer ecosystem, launching Android Jetpack, the latest Android Studio, and Kotlin support. Developers are also now able to add rich and dynamic UI templates with Slices in places such as Google Search and Assistant, APIs for new screens support, and much more. Discover the latest from Android 9, API Level 28.

Smaller apps have higher conversion rates and our research shows that a large app size is a key driver of uninstalls. At I/O we launched a new publishing format, the Android App Bundle, helping developers to deliver smaller and more efficient apps with a simplified release process, and with features on demand - saving on average 35% in download size! On devices using Android M and above, app bundles can reduce app size even further, by automatically supporting uncompressed native libraries, thereby eliminating duplication on devices.

You can build app bundles in the Android Studio 3.2 stable release and in Unity 2018.3 beta, and upload larger bundles with installed APK sizes of up to 500MB without using expansion files, through an early access feature soon to be available to all developers.

Richer experiences and discovery

Discovery of your apps and games is important, so we launched Google Play Instant and increased the size limit to 10MB to enable TRY NOW on the Play Store, and removed the URL requirement for Instant apps. Android Studio 3.3 beta release, lets you publish a single app bundle and classify it or a particular module to be instant enabled (without maintaining separate code).

For game developers, Unity introduced the Google Play Instant plug-in and instant app support is built into the new Cocos Creator. Our app pre-registration program, has seen nearly 250 million app pre-registrations, helping drive app downloads through richer discovery.

Optimizing for quality and performance

Android vitals are now more actionable, with a dashboard highlighting core vitals, peer benchmarks, start-up time and permission denials vitals, anomaly detection and alerts, and linking pre-launch reports - all so that you can better optimize and prioritize issues for improved quality and performance.

There are more opportunities to get feedback and fix issues before launch. The Google Play Console expanded the functionality of automated device testing with a pre-launch report for games, and the launch of the internal and closed test tracks lets you push your app to up to 100 internal testers, before releasing them to production.

Insights for your business, now and in the long term

Metrics are critical to optimize your business and we've added new customizable tools in the Play Console, with downloadable reports to help you evaluate core metrics. Including cumulative data, 30-day rolling averages, and roll-ups for different time periods to better match the cadence of your business.

You can now configure the statistics report to show how your instant apps are performing, analyze different dimensions and identify how many install the final app on their device. The acquisition report shows users discovery journey through to conversion - with average revenue per user and retention benchmarks against similar apps. You can also find the best performing search terms for your store listing with organic breakdown - helping to optimize efforts to grow and retain a valuable audience.

Increasingly developers are adopting subscriptions as their core monetization model. The dedicated new subscriptions center means you can easily change subscription prices, offer partial refunds for in-app products and subscriptions, and also make plan changes in Play Billing Library version 1.2. Learn how to keep subscribers engaged; users can pause plans, giving you more control with order management and the cancellation survey.

Discover how to use all the new features and best practices on the Academy for App Success, our interactive free e-learning platform, offering bite-sized courses that help you make the most of Play Console and improve your app quality.

Make sure you follow @googleplaydev and sign up to our newsletter to stay ahead of all our updates in 2019! We hope these features and tools will enable us to continue a successful partnership with you in the New Year - follow our countdown for a daily highlight. From all of us at Google Play - happy holidays.

How useful did you find this blog post?

Grow and optimize your subscriptions with new Google Play features

Posted by Larry Yang and Angela Ying, Product Managers, Google Play

Subscriptions on Google Play continue to see huge growth, with subscribers growing over 80% year over year. At I/O 2018, we announced several improvements we're making to the user experience to reduce barriers to subscription sign-up, and more tools to let you manage your business the way you want to.

More control for subscribers

While users derive a lot of value from their subscriptions, our research shows their fears of being "trapped" in a subscription without the ability to cancel or worry they'll lose track of how much they're spending create a hindrance to users signing up for your subscription apps. To address these fears, we recently launched a new subscriptions center, a one-stop shop for users to manage their subscriptions on Google Play.

Through the subscriptions center, users can:

  • View all of their subscriptions to see details and status
  • Manage and update payment methods, including setting up a backup payment method
  • Renew a subscription
  • Restore a cancelled subscription
  • Cancel a subscription

In addition, if a user cancels a subscription, we will now trigger a cancellation survey to give developers feedback as to why the user is cancelling. Currently you can see the data from the cancellation survey by querying our server side API.

The new subscriptions center also has a "Get Started" link in the empty state that lets users discover subscription apps through curated and localized collections.

With the launch of the subscriptions center, we're also launching new deep links you can use to direct your users to manage their subscriptions from your app, over email or via the web. To implement, use the package name and SKU to construct the deep link, and then add the deep link as a button or link from anywhere in your app. View the Android Developers website for more information.

More control for you

In addition to creating a better experience for users, we're also rolling out new tools that give you more flexibility in managing your business. One of the features we've heard requested most is price changes. Coming soon, you can easily ask users to accept a price change via the Google Play Console without having to set up a completely new SKU. Google Play will notify users of the change via emails, push notifications and in-app messaging, and if by renewal date the user hasn't agreed, we'll cancel their subscription. Sign up here if you are interested in participating in the early access program.

Other features we launched at I/O that help you better manage your subscription business include the ability to:

This is in addition to faster test renewals and flexible intro pricing we announced earlier this year.

To easily implement all of these, make sure you are using the Google Play Billing Library, which launched version 1.1 at I/O. The billing library is an abstraction layer on top of the AIDL file, and API updates are automatically picked up when you update your build dependency file the next time you compile your app. Price changes and upgrade/downgrade with the same expiration date are only available through the billing library. This will be the case for future launches as well.

Better for everyone

We strongly believe that by building a great user experience, we build a high quality subscriber base. And by giving you tools and insights to better manage your business, you have the flexibility to do what is best for your business and your customers.

How useful did you find this blogpost?

Build a subscriptions business on Google Play with these new features and best practices

Posted by Tom Grinsted, Product Manager

Subscriptions can be a sustainable source of revenue, allowing you to invest in your long-term business growth with confidence. Subscription apps are growing rapidly on Google Play; the number of subscribers doubled in the last year and spend on subscriptions has increased 10-times over the past three years. To help the growing number of subscription businesses we're seeing, we introduced the subscriptions dashboard in the Google Play Console at I/O 2017. Today, we're adding three new subscription reports covering acquisition, retention, and cancellations to help you understand your data and make informed business decisions. Find information below on the new features, our updated best practices to help you grow your subscriptions business, and stories from other developers succeeding on Google Play.

New subscription reports now available in the Google Play Console

Three new subscription reports in the Google Play Console

The acquisition report enables you to evaluate different acquisition channels, including Adwords and UTM-tagged campaigns. This can help you identify which channels and campaigns are the most successful in acquiring new subscribers.

The retention report displays the lifetime retention of a customized cohort of your subscribers. It allows you to easily compare different subscription products, plots key events such as the end of a free trial, and provides forecasts to enable you to make decisions faster.

Finally, the cancellations report. This detailed cancellation data shows when a user cancels, either voluntarily (such as when they choose to cancel) or involuntarily (for example, when there is payment failure). You can also see whether the cancellation was accompanied by the person uninstalling.

We're continually working to improve the Google Play Console. If you have ideas or feedback on how we can improve the subscriptions features, please let us know.

Take advantage of the new Google Play Billing Library

To benefit from these features, you need to be using Google Play Billing as the payment method for subscriptions in your app. Implementing Play Billing is easy with the new Google Play Billing Library. We've also updated Play Billing so the billing permission will be enforced when the buyer tries to initiate a purchase rather than when you publish your app. This means you can publish a single APK in both Play Billing supported and non-supported countries (rather than maintaining a separate APK that does not use the Billing permission for non-supported countries). Remember to check first if billing is supported before trying to offer any in-app purchases.

Become a 'subscriptions first' company and succeed on Google Play

As developers become more sophisticated with their subscriptions offerings on Google Play, our most successful partners have learned a lot about what does and doesn't work well. Niko Schröer, a partner manager with expert knowledge of subscription apps, has a new post on Medium to help you become a successful subscriptions company. In the post, you'll find a link to our detailed user research on Android subscribers [PDF] published in June 2017, which offers helpful insights into what users look for in a subscription product. We've also published some new best practices on subscriptions, which you can read along with other tips to succeed on Google Play in the Playbook app.

How other developers are succeeding with subscriptions on Play

Viki, a Singapore based video app, uses subscriptions to build a sustainable and predictable revenue stream, allowing them to invest in original content and provide better premium experiences for their users. Total revenue from subscriptions grew over 200% over the year, and by 700% in emerging markets like the Middle East and Latin America. Watch Alex Chan, Senior VP of Product and Engineering at Viki, tell the story.

The developer of Anghami, a popular music service in the Middle East and North Africa, increased the number of subscribers in their app with user interface experiments and introductory pricing. During one promotional period, Anghami used introductory pricing to increase new sign-ups by 400% compared to their average daily sign-ups. Find out more about how Anghami achieves subscription success.

How useful did you find this blogpost?

Make more money with subscriptions on Google Play

Posted by George Audi, Tom Grinsted and Larry Yang, Google Play

The subscription business model is one of the best ways to make more regular, reliable, and recurring revenue on Android and Google Play. In fact, both developers and users love subscription apps so much that we’ve seen a 10X growth in consumer spend over the past three years and double the number of active subscribers in the past year. Thousands of developers are offering subscriptions through Google Play and are already seeing success with our billing platform. That’s why we’ve been working hard to help you take advantage of this opportunity and give you greater insights into your business and Android users.

New features to help your subscriptions business thrive

You've got a high-performing product with fantastic features and compelling content, but your business can't succeed without acquiring new users. In addition to free trials, intro pricing, flexible billing periods, and more, we recently launched the ability to pay for subscriptions with Google Play balance. Although people have already been using gift cards to pay for Play content in over 20 countries, the use of gift cards to pay for subscriptions in regions where cash is a popular form of payment, such as Latin America, has resulted in as high as a 15% increase in subscription spend.

But it's not just about acquiring new customers, it's about retaining the ones you have. That's why we are introducing account hold, where we work with you to block access to your content or service if a user's form of payment fails. This directly links a payment failure to the user losing access to your content and/or premium features, which is enough to get them to go and choose a new form of payment. When Keepsafe–the developer of Keepsafe Photo Vault, a photo locker for private pictures and videos with over 50M downloads–integrated account hold, their renewal rate on Android increased by 25%. We have over a dozen developers in early access today, and we will be announcing public availability at the end of June.

We know data is vital to running your business, so we're excited to announce a new subscriptions dashboard in the Play Console, and a new report on Android app subscribers.

The dashboard brings together subscription data like new subscribers, cancellations, and total subscribers. It also displays daily and 30-day rolling revenue data, and highlights your top-performing products. This will give visibility into your subscription products and users and will help guide your business decisions.

Insights to help you grow your subscriptions business

In addition to products and features, understanding people's needs is core to building a successful subscription business. We talked to 2,000 Android app subscribers in the US and UK and asked them how and why they use the apps they do. The results shared in 'Subscription apps on Google Play: User insights to help developers win' report highlight some of the opportunities for you to grow your subscriptions user base, set pricing strategies and learn to keep your users engaged, including:

  • Use free trials to acquire users. 78% of users start with a free version of an app, and many cite a discount or end of a free trial as a reason to pay.
  • Keep your content appealing and updated to get and keep users paying. It's the most important driver in converting users from free to paid users, as well as keeping users engaged and retained.
  • There is a huge opportunity to make money from subscriptions. While pricing elasticity varies by category, few users cite price as a reason to churn from a paid subscription and 64% either budget on a per app basis or not at all (as opposed to budgeting across all app subscriptions).
To find out more about your growing your subscription business with Google Play, watch our I/O session, download the research report (PDF), and get started with subscriptions with Google Play In-app Billing.

How useful did you find this blogpost?