Tag Archives: Google Voice

Available in beta: automatically log Google Voice calls made to Salesforce contacts

What’s changing 

Launching in beta, we’re introducing an integration between Google Voice and Salesforce that makes it easier to track details of calls made in Voice. When enabled: 

  • Salesforce contacts will be displayed in Google Voice. 
  • Google Voice calls will now be logged to any matching Salesforce contact.

Salesforce contacts are denoted with the Salesforce logo. 




Who’s impacted


Admins and end users


Why you’d use it


This integration helps improve visibility across the various stakeholders that rely on Salesforce as a key tool in their workflow. When enabled, Google Voice calls will be automatically logged in Salesforce, ensuring that there is a record of that interaction for all to see. Additionally, you can jump from Google Voice to the Salesforce call log to add notes and more context. This helps eliminate the need for users to switch between multiple applications and manual record keeping, and make it easier for other team members to see the latest activity in Salesforce.

Getting started



To turn on the Google Voice and Salesforce integration, navigate to Apps > Google Workspace > Google Voice > Policies > Salesforce integration


You’ll then be directed to the Google Voice and Salesforce connection page to complete the set-up.


  • End users: You’ll see banners in Google Voice on web and mobile when this integration is enabled by your admin. 
Banners inside the Voice app will indicate when Salesforce has been integrated.






After you make a Voice Call to a Salesforce contact from either our web or mobile app, you will be notified that the call is logged to Salesforce in the call log.

You’ll see when a call has been logged to Salesforce — you can click on this notification to open Salesforce.

Logged calls within the Salesforce UI.


To make the most out of the integration, we recommend that you install the Google Voice Chrome Extension.

Rollout pace

  • We will be accepting beta applications for this feature over the next several weeks. You can expect to hear back on the status of your beta application in about 2-3 business days.

Availability

  • Available to Google Workspace customers with Voice Standard or Premier and Salesforce Enterprise, Unlimited, or Lightning versions

Resources






Google Workspace Updates Weekly Recap – September 15, 2023

4 New updates 

Unless otherwise indicated, the features below are available to all Google Workspace customers, and are fully launched or in the process of rolling out. Rollouts should take no more than 15 business days to complete if launching to both Rapid and Scheduled Release at the same time. If not, each stage of rollout should take no more than 15 business days to complete.


Insert links in the Google Sheets app on iOS devices 
We’re adding the ability to insert a hyperlink into a cell in the Google Sheets iOS app by selecting a cell > clicking “+” in the top left corner > Insert > Link. If a cell contains a link, you’ll see options to edit or remove the link. | Available to all Google Workspace customers and users with personal Google Accounts. | Visit the Help Center to learn more about working with links & bookmarks. 
Insert links in the Google Sheets app on iOS devices


Enhanced spam protection through automatic labeling of suspected spam messages in Google Voice 
If you're using Google Voice, you're familiar with our suspected spam caller warnings. We're extending this feature to SMS messages on Android and iOS devices. You'll see these labels within the message, and you can either: 
  • Confirm a suspected spam message, which causes future messages from that number to go directly into the spam folder. 
  • Mark a labeled message as not spam, after which the suspected spam label is never displayed for that number again. 
Available to Voice Starter, Standard, and Premier customers, as well as users with personal accounts in the US. | Rolling out now to Rapid Release and Scheduled Release domains at an extended pace (potentially longer than 15 days for feature visibility). 
Enhanced spam protection through automatic labeling of suspected spam messages in Google Voice



Birthday decorations for people cards 
In Google Contacts and across various Google Workspace products, you’ll begin to notice birthday decorations when hovering over another user’s people card. This small change can have a big impact on building deeper connections with your colleagues and stakeholders. Birthday decorations will be displayed on your birthday if you’ve added your birthday to your Google Account profile and you’ve set the information to be visible to others. | Available now for all Google Workspace customers and users with personal Google Accounts. | Visit the Help Center to learn more about your Google Account profile and what information others can see.
Birthday decorations for people cards
Add an organizational unit as an attribute in your external directory 
When using Directory Sync, you can now place users from the Azure Active Directory or Active Directory to a specific organizational unit on the Google Workspace side. To do so, you’ll need to add an organizational unit as an attribute in your external directory. This makes it easier to sync users who will be mapped to different organizational units on the Google Workspace side. | Directory Sync is available as an open beta to all Google Workspace customers. | Visit the Help Center to learn more about setting up users to sync based on an organizational unit attribute.
Add an organizational unit as an attribute in your external directory


Previous announcements

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.


Dual Display on Poly Studio X Series Makes Video Meetings More Productive 
We are excited to announce dual display support for Google Meet on the Poly Studio X Series to help make video meetings more productive. With dual displays, you can see more meeting participants, presentations, and documents at once, which can help you stay focused and engaged in meetings. | Available to Google Workspace customers with Poly Studio X50, X52, and X70 devices only. | Learn more about Dual Display on Poly Studio X Series.

Completed rollouts

The features below completed their rollouts to Rapid Release domains, Scheduled Release domains, or both. Please refer to the original blog posts for additional details.


Rapid Release Domains:

Google Voice users can manage incoming calls across individuals and groups

What’s changing 

Admins can now designate specific Voice users as managers of a ring group, allowing them to make changes from voice.google.com instead of the Admin console. For example, ring group managers can view and modify: 
  • Ring group members, 
  • Call routing rules, 
  • Ring duration settings, 
  • Working hours and more. 

For large customers with many ring groups, delegating this responsibility to specific ring group members can help ease admin workloads, allowing them to focus on more critical tasks. 



Additional details 

Also, Google Voice users can now call and check with their transfer target before transferring a call. This helps create a better experience for the transfer target and the transferred call participant. 


Getting started


Rollout pace 

Ring group management: Available now 

Ask Before Transfer 
  • Rapid Release Domains: Extended rollout (potentially longer than 15 days for feature visibility) starting on August 16, 2023
  • Scheduled Release Domains: Gradual rollout (up to 15 days for feature visibility) staring on September 6, 2023

Availability 

  • Ring groups are available to Google Voice Standard and Premier customers 
  • Ask before transfer is available to Google Voice Starter, Standard and Premier customers. 

Resources 

Google Workspace Updates Weekly Recap – August 11, 2023

4 New updates 

Unless otherwise indicated, the features below are available to all Google Workspace customers, and are fully launched or in the process of rolling out. Rollouts should take no more than 15 business days to complete if launching to both Rapid and Scheduled Release at the same time. If not, each stage of rollout should take no more than 15 business days to complete.


Adding bulk conversion for place chips in Google Sheets
Earlier this year, we introduced a smart canvas feature that enables you to open a location directly in Google Maps and see a preview of the location or find directions when a Google Maps place chip is added to your Sheet. Starting this week, users can now convert links to place chips in bulk from the insert menu or cell menu. This time-saving update is especially helpful when formatting data in bulk for event schedules, vendor lists, trip itineraries, etc. | Rolling out now to Rapid Release and Scheduled Release domains at an extended pace (potentially longer than 15 days for feature visibility). | Learn more about inserting smart chips in your Google Sheets. 
Adding bulk conversion for place chips in Google Sheets
Easily set up dropdown chips in Google Sheets with a new pre-fill feature 
If you select a range of cells then insert a dropdown chip, manually entered cell data will convert to pre-fill the dropdown values. You can then use the dropdown sidebar to easily adjust the options or add styles to the dropdowns before accepting. | Learn more about creating a dropdown list with existing data. 
Easily set up dropdown chips in Google Sheets with a new pre-fill feature
Reorganizing the file and folder menu in Google Drive
Earlier this year, we introduced a refreshed interface for Google Drive, Google Docs, Google Sheets, and Google Slides. Building upon this, when right-clicking a file or folder in Drive, you will now see a new menu format. While the menu functionality remains the same, we’ve reordered and renamed menu items, and also added new sub-menus. 
Reorganizing the right-click menu format in Google Drive

Updated timeline for upgrading to the in-line threaded experience in Google Chat 
Earlier this year, we announced that existing spaces organized by conversation topic will be upgraded to the new in-line threaded experience by Q4 2023. We’d like to provide an update on that timing: 
  • The upgrade will start in September 2023 and is expected to be completed by the end of Q1 2024. 
Ahead of the upgrade, Google Workspace admins, partners, and resellers will receive an email with more information about what to expect before any changes are made to their experience. For more information, please refer to our previous announcement. 


Previous announcements

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.


Simplify lesson planning with shareable class templates and classwork with new Google Classroom beta 
We’re excited to announce a Google Classroom beta that will simplify lesson planning with others and make classroom materials more accessible. | Available to Education Plus only. | Learn more about the new Google Classroom beta. 

Updates for exporting your organization’s data 
Google Workspace customers can choose to export the data of a specific user, rather than a customer’s full set of user generated content. Additionally, you’ll notice an improved user interface for the data export tool, which provides more detailed information about exports, records a longer history of exports, and offers more features (filtered takeout). | Available to Google Workspace Business Starter, Business Standard, Business Plus, Enterprise Starter, Enterprise Essentials, Enterprise Standard, Enterprise Plus, Education Standard, Education Plus, and the Teaching and Learning Upgrade and Assured Controls customers only. | Learn more about exporting your organization’s data. 

Review suggested hints, add your own resources, and more for practice sets in Google Classroom We’ve announced an update that gives teachers more control over the resources for students in practice sets. | Available to Google Workspace for Education Plus and Google Workspace for Education Teaching and Learning Upgrade only. | Learn more about practice sets in Google Classroom. 

Expanding branding and customization capabilities in Google Slides and Google Forms 
Users now have access to a domain template with a variety of branded slides, layouts, images, colors and fonts that will appear when creating a new presentation in Slides. They also have access to a domain theme including fonts, branded colors and a header image that you can use when creating a new form or editing an existing form in Forms. | Available to Business Plus, Enterprise Standard, Enterprise Plus, Education Plus only. | Learn more about default templates & themes. 

Adding Gmail translation to mobile devices 
There is now a native translation integration within the Gmail mobile app that will enable you to seamlessly communicate in a wide range of languages. | Learn more about translating on mobile devices in Gmail. 

Google Keep integration with Assistant available to all Google Workspace users 
If you’re using the Google Assistant with your Google Workspace device, you can set Google Keep as the default provider for your notes and lists. You can ask Assistant to create a new list, add or delete items for an existing list, or read back all the list items to you. | Learn more about the Google Keep integration with Assistant. 

Introducing eSignature for Google Docs and Google Drive: launching to open beta for Workspace Individual subscribers, launching to beta for Google Workspace customers 
eSignature is now available as an open beta for Google Workspace Individual subscribers — no additional sign-up is required to use the feature. eSignature will be available in beta for select Google Workspace customers — see the “Additional details” section below for more information. | Eligible for beta: Google Workspace Business Standard, Business Plus, Enterprise Starter, Enterprise Standard, Enterprise Plus, Enterprise Essentials, Enterprise Essentials Plus, Education Plus, and Nonprofits customers only. | Learn more about eSignatures in Google Docs. 

Gallery view for Zoom interoperability on Google Meet hardware 
We’re now introducing support for Zoom’s Gallery view, which makes much better use of screen real estate and allows more participants to be seen on screen at the same time. | Available for all Google Meet hardware customers. | Learn more about Zoom interoperability for Google Meet hardware devices. 

Add annotations to your presentations in Google Slides 
There is a feature that lets you highlight or emphasize key content while you present in Google Slides. With the new pen tool, you can circle, underline, draw connections or make quick notes directly on your presentation. | Learn more about annotations in Google Slides

Set Context Aware Access policies for 1P & 3P applications to access Workspace APIs
Admins can now use context-aware access to block users' access to Workspace Applications via other Google (1st party) & non Google (3rd party) applications. | Available to Google Workspace Enterprise Standard, Enterprise Plus, Education Standard, Education Plus, and Cloud Identity Premium customers. | Learn more about Context Aware Access policies.


Completed rollouts

The features below completed their rollouts to Rapid Release domains, Scheduled Release domains, or both. Please refer to the original blog posts for additional details.


Rapid Release Domains: 

Scheduled Release Domains: 

Rapid and Scheduled Release Domains: 

More call performance data in the Google Voice audit logs

What’s changing 

In addition to the information already captured in Voice audit logs, such as date, call source and call destination, you’ll see specific per-call performance information, including: 
  • Round Trip Time 
  • Packet Loss per 1000 
  • Jitter 

This supplementary data can help you identify and troubleshoot potential network issues impacting call quality across your organization. 

Getting started 

  • Admins: You can view Voice audit logs in the Admin console by going to Reporting > Audit and investigation > Voice log events. Visit the Help Center to learn more about Voice log events and Troubleshoot Google Voice call quality. 
  • End users: There is no end user action required. 

Rollout pace 


Availability 

  • Available to all Google Workspace customers who can use the security investigation tool: 
    • The Security investigation tool is available to Enterprise Plus, Education Standard, and Education Plus. 
    • Admins with Cloud Identity Premium, Enterprise Standard, and Education Standard can also use the investigation tool for a subset of data sources. 

Resources 

Google Workspace Updates Weekly Recap – March 10, 2023

1 New update

Unless otherwise indicated, the features below are fully launched or in the process of rolling out (rollouts should take no more than 15 business days to complete), launching to both Rapid and Scheduled Release at the same time (if not, each stage of rollout should take no more than 15 business days to complete), and available to all Google Workspace and G Suite customers.


Additional details for the updated Gmail experience on Android foldable devices and tablets 
Last month, we announced an improved Chat, Meet, and Gmail experience on Android foldable devices and tablets. To provide additional details on functionality, Gmail supports a 2-pane view in landscape orientation only. | This is now available. | Learn more. 


Previous announcements

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.


Indicate your Google Voice availability with more options
We’re making it easier for you to indicate your availability in Google Voice on web and mobile. Previously, you could only indicate your availability for all of your ring groups. This update gives you greater flexibility to manage your Ring Group availability in Google Voice, without the need to sign-out of Voice or block all incoming calls using “Do Not Disturb”. | Available to Google Voice Standard and Premier customers only. | Learn more. 


Refreshed interface for Google Drive, Google Docs, Google Sheets, and Google Slides
In the coming weeks, you’ll notice a new look and feel for Google Drive, Docs, Sheets, and Slides on the web. Following the release of Google Material Design 3, the refreshed user interface is purposefully designed to streamline core collaboration journeys across our products. | Learn more. 


New updates for Google Meet on Poly Android-based appliances
We are rolling out updates to Google Meet to support our upcoming launch of Google Meet on Poly Android-based appliances. Within the Google admin console, admins can enroll Poly devices and include reporting of these new appliances. The Google Meet hardware experience will become available in the upcoming Poly OS 4.0 update as part of the Poly Studio X series family. | Learn more.


Managed Android devices must upgrade to Android Device Policy during March 2023
In 2019, we announced that a new Android management client, Android Device Policy, would replace the legacy Google Apps Device Policy client. We’re now in the final stages of this upgrade. All devices with the Google Apps Device Policy will lose access during March 2023 if they have not already upgraded. | Learn more. 


Completed rollouts

The features below completed their rollouts to Rapid Release domains, Scheduled Release domains, or both. Please refer to the original blog post for additional details.


Indicate your Google Voice availability with more options

What’s changing 

We’re making it easier for you to indicate your availability in Google Voice on web and mobile. Previously, you could only indicate your availability for all of your ring groups. 

This update gives you greater flexibility to manage your Ring Group availability in Google Voice, without the need to sign-out of Voice or block all incoming calls using “Do Not Disturb”. 

You can now customize your availability for the following: 
  • All calls. 
  • Direct calls: if unavailable, calls will be sent to voicemail. 
  • Calls from specific ring groups: if one or more ring group lines are unavailable, calls will be forwarded to the next available member of the group.




Getting started


Rollout pace

Availability

  • Available to Google Voice Standard and Premier customers

Resources


Expanding SIP Link for Google Voice to Latin America

What’s changing

In October 2022, we announced the ability for Google Voice Standard and Premier customers to connect a Session Initiation Protocol (SIP) trunk with Voice. SIP Link allows phone numbers (PSTN services) from local carriers to be used for Google Voice through a secure set of certified Session Border Controllers (SBCs), such as Audiocodes, Cisco, Oracle, and Ribbon. For more information, check out our original announcement.

Beginning today, we’re launching Voice to the following countries in Latin America by expanding SIP Link availability:

  • Argentina
  • Colombia
  • Chile
  • Brazil
  • Mexico

Customers in these countries will need to purchase the new SIP Link Standard or SIP Link Premier licenses to set up SIP Link. 

Getting started

  • Admins: Once you’ve configured your SIP trunks and uploaded new phone numbers, you can assign them to your users, desk phones, auto-attendants, and ring groups. Visit the Help Center to learn more about SIP Link requirements. 
  • End users: There is no end user action required. 


Rollout pace


Availability


Google Workspace Updates Weekly Recap – January 6, 2023

There are no new updates or previous announcements this week. Please see below for rollout progress for previously announced features. 


Completed rollouts 

The features below completed their rollouts to Rapid Release domains, Scheduled Release domains, or both. Please refer to the original blog posts for additional details. 


Rapid Release Domains: 

Scheduled Release Domains: 

Rapid and Scheduled Release Domains: 


For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).

Google Workspace Updates Weekly Recap – December 30, 2022

New updates 

There are no new updates to share this week. Please see below for a recap of published announcements. 


Previous announcements

The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.

Get enhanced spam protection through automatic labeling of suspected spam calls in Google Voice
To help protect you from unwanted calls and potentially harmful scams, Google Voice will now show a “suspected spam caller” label on all calls that Google believes to be spam. | Available to all Google Voice customers | Learn more. 

Completed rollouts


The features below completed their rollouts to Rapid Release domains, Scheduled Release domains, or both. Please refer to the original blog post for additional details.


Scheduled Release Domains:

Rapid and Scheduled Release Domains:

For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).