Tag Archives: Gmail

Gmail Offline Chrome app to be removed later this year

We’ve heard from customers that they want to use the same Gmail app whether they’re online or off. Our new offline feature makes that possible, allowing you to search, write, delete, and archive up to 90 days of messages, even when you don’t have an internet connection.

This native capability is easier to use and performs better than the Gmail Offline Chrome app, so we’re removing it from the Chrome Web Store after December 3rd, 2018. This is part of our ongoing effort to move Chrome apps to the web.

In preparation, we recommend that affected G Suite admins who want to preserve offline access enable Gmail web offline for their domains and then encourage their users to do the following:

  1. Enable Gmail offline in their individual settings.
  2. Uninstall the Gmail Offline Chrome app.

To access Gmail while they’re offline, users should simply navigate to mail.google.com in a Chrome browser (v61 or higher).

Please note that you can only use the native Gmail offline feature in the new Gmail.

More Information
G Suite Updates blog: Work offline in the new Gmail
Help Center: Work offline in Gmail
Help Center: Use Gmail offline

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Inbox by Gmail shutting down at the end of March 2019

Inbox by Gmail has been a great place to experiment with new ideas like snoozing emails to later, as well as try the latest AI-powered experiences like Smart Reply, Nudges and high-priority notifications to help you stay productive.

Four years after launching Inbox in 2014, we've learned a lot about how to make email better—and we’ve taken popular Inbox experiences and added them into Gmail to help more than a billion people get more done with their emails everyday. As we look to the future, we want to take a more focused approach that will help us bring the best email experience to everyone. As a result, we’re planning to focus solely on Gmail and end support for Inbox by Gmail at the end of March 2019.

Earlier this year, we introduced the new Gmail, which incorporates many of the same features you’ve come to love about Inbox. We recommend encouraging your employees to begin using the new Gmail instead of Inbox. Check out this guide for help with the transition.

If you’d like to disable access to Inbox prior to the end of March 2019, you can do so in the Admin console.

More Information
Transition Guide

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Increased visibility into rate-limiting in Gmail

A malicious attack or misconfiguration can contribute to an unusually high rate of incoming email. To protect your users, Gmail monitors this incoming email rate and, when it reaches certain email receiving limits, automatically rejects messages to impacted accounts.

We want to provide G Suite admins increased visibility into this rate-limiting process. Going forward, if Gmail rejects 25 or more messages to a single recipient within one hour, we’ll send you a list of impacted users and and the number of their rejected messages. To receive this notification, you need to enable the rate-limiting email alert.


We hope this list, along with the Email Log Search feature, will help you identify why messages are being rate-limited and the appropriate actions to take.

Launch Details
Release track:
Launching to both Rapid Release and Scheduled Release

Editions:
Available to all G Suite editions

Rollout pace:
Full rollout (1–3 days for feature visibility)

Impact:
Admins only

Action:
Admin action suggested/FYI

More Information
Help Center: Email alerts


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Ensuring your users can access Google Contacts

To create a more consistent, streamlined Google Contacts experience, we’re removing the embedded contacts feature in Gmail, which gives users access to their contacts from the top left corner of the UI. This feature doesn’t appear in the new version of Gmail that recently launched, and it will soon be removed from the old UI as well.


We’re removing the embedded contacts feature in Gmail. 

Going forward, G Suite users can access Contacts via their web browser at contacts.google.com or the app launcher. This will direct them to the new Contacts (a.k.a. Contacts preview) or the classic Contacts Manager, depending on which is enabled for their domain.

You can access Contacts at contacts.google.com or via the app launcher (pictured).

Unfortunately, many customers are unaware that they previously disabled access to the classic Contacts Manager, because their users can still access the contacts feature embedded in the old Gmail UI (as it isn’t controlled by the Contacts on / off switch). In response to feedback from these customers, and so that their users can continue to access their contacts, we’ve now enabled access to the classic Contacts Manager for all G Suite domains.

Note that this change doesn’t impact domains with Contacts preview enabled; users in such domains will continue to see the Contacts preview UI when they navigate to contacts.google.com or select Contacts from the app launcher.

Since launching Contacts preview in 2016, we’ve made steady improvements to the product. We’re continuing to work toward feature parity with the classic Contacts Manager, with delegation functionality planned for later this year. We highly recommend that all G Suite customers migrate their users to the Contacts preview, provided it meets their needs.

If Contacts preview doesn’t yet meet your needs and you’re required to disable access to the classic Contacts Manager, please fill out this form and we’ll do our best to accommodate this need. Please note that this means your users will lose access to Contacts via their browser.


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Disable conversation view in the Gmail mobile apps

In Gmail, replies to emails are grouped together as “conversations,” to make them easier to digest and follow. Some users, however, prefer to see each of their emails listed individually in their inbox. This is possible on the web by toggling “Conversation View” off in the Settings menu.

We’re now bringing this same feature to the Gmail Android and iOS apps. If you currently have Conversation view turned off on the web, it will be turned off on your mobile app as well.


Visit the Help Center for more information on how to disable Conversation View in your Gmail mobile app.

Launch Details
Release track:
Launching to both Rapid Release and Scheduled Release

Editions:
Available to all G Suite editions

Rollout pace:
Gradual rollout (up to 15 days for feature visibility)

Impact:
All end users

Action:
Change management suggested/FYI

More Information
Help Center: Group emails into conversations


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New Gmail now generally available

We launched an Early Adopter Program (EAP) for the new Gmail in April to help businesses work safer, smarter, and more efficiently. We’re now making the new Gmail generally available so that more businesses can take advantage of its innovative features, like snooze, nudging, offline access, and more.

Take advantage of helpful features, like snooze, nudging, offline, and more

As announced in April, the new Gmail features a brand-new UI alongside several features designed to help you better manage your email (and your time). For example, in the new Gmail you can:

Options for moving your users to the new Gmail

As a G Suite admin, you can migrate your users to the new Gmail at a pace that makes sense for your organization. Starting now, the following options are available in the Admin console:
  • Allow my users access to the new Gmail UI and features after August 21, 2018. Your users will stay on the legacy Gmail experience for four weeks. On August 21st, 2018, they’ll start seeing the option to try the new Gmail. If they don’t choose to opt in by September 18th, 2018, we’ll automatically migrate them to the new experience starting on that date (note that this migration may take a few days). They’ll continue to have the option to opt out of the new experience until October 16th, 2018. Soon after that date, they’ll be automatically transitioned to the new Gmail and lose the ability to opt out. [NOTE: This is the default setting if your organization did not participate in the EAP.]
  • Allow my users access to the new Gmail UI and features. Your users can opt in to the new Gmail at any time. If they don’t choose to opt in by September 18th, 2018, we’ll automatically migrate them to the new experience starting on that date (note that this migration may take a few days). They’ll continue to have the option to opt out of the new experience until October 16th, 2018. Soon after that date, they’ll be automatically transitioned to the new Gmail and lose the ability to opt out. [NOTE: This is the default setting if your organization participated in the EAP.]
  • Default my users to the new Gmail UI and features. Your users will be transitioned to the new Gmail as soon as you select and save this setting, but they’ll have the ability to opt out until October 16th, 2018. Soon after that date, they’ll be automatically transitioned to the new Gmail and lose the ability to opt out.

Option to opt out to be removed after October 16th, 2018

Soon after October 16th, 2018, any users who’ve opted out of the new Gmail will be automatically migrated to the new experience. They won’t be able to opt out after that date. Users who’ve already transitioned to the new Gmail will lose the ability to opt out as well.

A note about Gmail offline and confidential mode settings

Gmail offline will continue to have its own Admin console setting. If your organization participated in the new Gmail EAP, your setting for Gmail offline will remain the same. If you didn’t participate in the EAP, Gmail offline will be OFF by default; you’ll need to enable it in the Admin console.

Note that confidential mode is not yet available to G Suite; stay tuned for more information on the G Suite Updates blog when it launches to G Suite users.

Launch Details
Release track:
  • Admin console settings launching to both Rapid Release and Scheduled Release
  • End user impact: see post for details

Editions:
Available to all G Suite editions

Rollout pace:
  • Admin console settings: full rollout (1–3 days for feature visibility)
  • End user impact: see post for details

Impact:
Admins and end users

Action:
Admin action suggested/FYI

More Information
Gmail Learning Center
User Help Center: Learn what’s new in Gmail
User Help Center: Reply to Gmail messages
Admin Help Center: Work offline in Gmail
The Keyword: Helping enterprises stay competitive with new updates in G Suite


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Helping enterprises stay competitive with new updates in G Suite

In 1958, U.S. corporations remained on the S&P 500 index for an average of 61 years, according to the American Enterprise Foundation. Fast forward to today and companies are being replaced approximately every two weeks. In this rapidly changing market, traditional companies are looking for ways to stay competitive and more and more enterprises, including Nielsen, Colgate and Airbus, are turning to G Suite to help them reimagine how they work to keep pace.

We know that enterprises want to move to cloud-first collaboration to transform how they work, but, understandably, they have questions about how to make it work in a business of their size. What happens with email security? How can they manage their data? How does G Suite work with the tools and systems they already have in place?

Yesterday we announced new products to help businesses reimagine how they work, and today we’re sharing additional solutions we’ve built to address these concerns.

Here’s a snapshot of what we’re announcing today. Read on for more detail.

  • New Gmail (Redesigned security warnings, Snooze, Offline Access and more generally available for G Suite users)

  • Cloud Search (being deployed by an initial set of customers)

  • Google Voice for G Suite (available in our Early Adopter Program*)

  • Drive Enterprise Sku (available for purchase)

Keeping businesses (and emails) secure

Keeping your data secure is our top priority, which is why we use machine learning to analyze threat indicators across billions of messages in Gmail to help quickly identify potential security attacks in the making. Machine learning helps protect more than 1.4 billion active Gmail user accounts from nearly 10 million spam and malicious emails every minute.

Today, we’re making the new Gmail generally available to G Suite customers so that, in addition to these baked-in security features, more companies can take advantage of features like redesigned security warnings, snooze, offline access and more. You can learn more in this post.

Bringing the best of Google Search to enterprise data

Searching through your company’s data should be as easy as doing a web search. But the reality is most companies’ information is spread across different silos and systems that don’t talk to each other, which makes finding things a lengthy chore. We introduced Cloud Search last year to make it easy to find information across G Suite in a way that’s intuitive and assistive. Today, we are announcing new Cloud Search functionality to help companies intelligently and securely index their third-party data beyond G Suite, whether that data is stored in the cloud, or on-prem.

Companies, like Whirlpool Corporation, have started deploying Cloud Search’s new capabilities to unify search across multiple data sources. Using Cloud Search’s new SDKs, APIs and connectors for third-party connectivity, Whirlpool created a custom app called Whirlpool SearchPro that indexes more than 12 million documents across different on-prem and cloud systems and returns results in 100s of milliseconds on average. Moreover, search results reflect the specific permissions and access controls from each of the source systems to ensure that individuals only see the information they should.

Whirlpool Cloud Search - G Suite Next '18

Cloud Search’s new functionality will be available to G Suite Enterprise customers as well as  any company looking to power their enterprise search needs as a new standalone offering. We’re also pleased to offer qualifying Google Search Appliance customers an upgrade pathto Cloud Search. Cloud Search is currently being deployed by an initial set of customers, and we’re excited to have 15 launch partners on board, including SADA, Onix and Accenture. Learn more.

Enabling smarter and easier collaboration

We first introduced Hangouts Chat, Hangouts Meet and Hangouts Meet hardware last year to make it easier for employees to collaborate with colleagues across the globe, be it face-to-face or via chat. Aside from bringing the best of video conferencing to businesses, we also want to create better telephony solutions so that employees can be more productive over the phone. For close to a decade, millions of consumers have used Google Voice to connect with folks across the globe. Now we’re bringing an enterprise version of Voice to G Suite.

On top of the existing features that users love, Google Voice is tightly integrated with G Suite apps, like Hangouts Meet and Google Calendar, and provides administrator capabilities best suited for the enterprise. Admins can manage users, provision and port phone numbers, access detailed reports and set up call routing functionality. Voice also lets you deploy phone numbers to employees, or even entire departments, at once, and assigns a  number that’s not tied to a specific device. AI-powered features in Voice also help facilitate voicemail transcription and spam filtering, which helps eliminate disruptions for employees so they can focus on what’s important.

Google Voice quickly emerged as our preferred telephony solution for remote teams and frequent travelers. Kim Anstett
Chief Information Officer, Nielsen

We’ve been testing this enterprise version with key customers since last October. As a part of the Trusted Tester* program, Nielsen noticed major improvements in reliability and call quality compared to previous phone solutions. “Google Voice quickly emerged as our preferred telephony solution for remote teams and frequent travelers,” says Kim Anstett, Chief Information Officer at Nielsen. “In fact, we’re excited to announce plans to leverage Voice as the standard for remote work telephony at Nielsen.”


To try out Google Voice within your organization, you can sign up for the Early Adopter Program.

Making transitioning to the cloud simple

Lastly, we want to make it simpler for businesses to adopt and use G Suite, and a large part of this is ensuring a smooth transition off legacy enterprise content management (ECM) systems. To help, our customers will now be able to purchase Drive Enterprise as a standalone offering with usage-based pricing.


With Drive Enterprise, businesses can move their content to the cloud in Google Drive, and employees can create and collaborate securely with tools like Docs, Sheets and Slides without disrupting other legacy office productivity tools. More than 2 trillion files are stored in Google Drive to date, and most recently, Google was named a leader in the Gartner Magic Quadrant for Content Collaboration Platforms (CCP) for the second year in a row. Learn more about the new Drive Enterprise.

Drive Sku - G Suite Next '18

We’ve also made a concerted effort to make it easier to use G Suite with existing legacy tools so that you can avoid interruptions at work. Whether it’s making sure your calendar details stay intact between Microsoft Exchange and Google Calendar, providing new ways to integrate Hangout Meet with existing hardware, making it easier to collaborate with teams outside of your domain and more, we’re focused on building solutions to make your work day easier. Read more about our latest interoperability capabilities in this post.

Try today

Visit the G Suite website to see how you can transform how your enterprise operates.

*The G Suite Trusted Tester and Early Adopter Programs will soon be renamed as Alpha and Beta, respectively. More details to come.

Receive notifications on your iOS device for high-priority emails only

Notifications are only useful if you have time to read them—and if you’re being notified hundreds of times a day, chances are, you don’t. That’s why we’re introducing a feature that alerts you only when important emails land in your Gmail inbox, so you know when your attention is really required.

Gmail iOS app with option to get notifications for high-priority emails only

These notifications leverage Gmail’s machine learning and artificial intelligence capabilities to identify messages you may want to read first. To enable the feature, select “High priority only” from the Notifications drop-down in the settings menu of your Gmail iOS app.

Available on iOS now and Android soon, we hope this feature makes your Gmail notifications relevant—not just noise.

Launch Details
Release track:
Launching to both Rapid Release and Scheduled Release

Editions:
Available to all G Suite editions

Rollout pace:
Full rollout (1–3 days for feature visibility)

Impact:
All end users

Action:
Change management suggested/FYI

More Information
Help Center: Change email notifications

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#ThisisFamily: how we’re celebrating Pride

It’s the middle of the middle month of a choppy year and I’m thinking about how we stay steady. I’m thinking about ballasts, the heavy things—weighty, substantive—employed in ships to lend balance. My ballast is my family, and I’m lucky enough to have a few. There’s the family of my blood, those mad geniuses who share my last name; the family of my friends, wild spirits exploring the limits of what’s possible; and, last but not least, the family I walked into when I came to Google.

This Pride, Google and Google’s LGBTQ+ community are celebrating families big and small, chosen or inherited, as part of #ThisIsFamily. We encourage you to post on social media about the people who make up your family (no matter how you define it) and to donate to nonprofits like PFLAG, It Gets Better and GLAAD. Google.org has pledged to match up to $100,000 in total in donations to these three organizations during the month of June.

That’s not the only way we’re celebrating Pride. In typical Google fashion, we’re helping you connect with the world around you (and having a bit of fun) across our products:

  • In Google Maps, this year's parade routes are paved with rainbows.
  • You'll find rainbow "easter eggs" scattered through Google Search and G Suite, and you can join the fun from your desktop by switching your Gmail to a Pride theme for the month of June.
  • Google Play Newsstand has a special feature page for Pride-related coverage.
  • On YouTube, we're celebrating the LGBTQ+ creators who are #ProudToCreate a better future with their imagination, creativity, talent, and truth through our YouTube Spotlight Channel, Twitter, and Instagram.
  • We continue to help businesses declare their establishments "LGBTQ+ Friendly" or "Transgender Safe Space" on their business listings in Google Maps and Google Search.
  • One year on from our initial donation to the LGBT Center of New York in collaboration with the National Parks Foundation, Google.org is contributing another $500,000 (for a total of $1.5 Million) to the Center to help with the digitization of LGBTQ+ history. The project is called Stonewall Forever, and we need your help to find, preserve, and share the untold stories of LGBTQ+ history.
  • Google Arts & Culture has a dedicated Pride collection celebrating LGBTQ+ history, with 20 exhibits and over 2,700 artifacts, part of which comes from the Stonewall Forever project. 

Ballasts, like families, help us stay steady amidst commotion. Paradoxically, maybe, these heavy things also lift us up.

Celebrating Pride, from our families to yours.

Source: Google LatLong


#ThisisFamily: how we’re celebrating Pride

It’s the middle of the middle month of a choppy year and I’m thinking about how we stay steady. I’m thinking about ballasts, the heavy things—weighty, substantive—employed in ships to lend balance. My ballast is my family, and I’m lucky enough to have a few. There’s the family of my blood, those mad geniuses who share my last name; the family of my friends, wild spirits exploring the limits of what’s possible; and, last but not least, the family I walked into when I came to Google.

This Pride, Google and Google’s LGBTQ+ community are celebrating families big and small, chosen or inherited, as part of #ThisIsFamily. We encourage you to post on social media about the people who make up your family (no matter how you define it) and to donate to nonprofits like PFLAG, It Gets Better and GLAAD. Google.org has pledged to match up to $100,000 in total in donations to these three organizations during the month of June.

That’s not the only way we’re celebrating Pride. In typical Google fashion, we’re helping you connect with the world around you (and having a bit of fun) across our products:

  • In Google Maps, this year's parade routes are paved with rainbows.
  • You'll find rainbow "easter eggs" scattered through Google Search and G Suite, and you can join the fun from your desktop by switching your Gmail to a Pride theme for the month of June.
  • Google Play Newsstand has a special feature page for Pride-related coverage.
  • On YouTube, we're celebrating the LGBTQ+ creators who are #ProudToCreate a better future with their imagination, creativity, talent, and truth through our YouTube Spotlight Channel, Twitter, and Instagram.
  • We continue to help businesses declare their establishments "LGBTQ+ Friendly" or "Transgender Safe Space" on their business listings in Google Maps and Google Search.
  • One year on from our initial donation to the LGBT Center of New York in collaboration with the National Parks Foundation, Google.org is contributing another $500,000 (for a total of $1.5 Million) to the Center to help with the digitization of LGBTQ+ history. The project is called Stonewall Forever, and we need your help to find, preserve, and share the untold stories of LGBTQ+ history.
  • Google Arts & Culture has a dedicated Pride collection celebrating LGBTQ+ history, with 20 exhibits and over 2,700 artifacts, part of which comes from the Stonewall Forever project. 

Ballasts, like families, help us stay steady amidst commotion. Paradoxically, maybe, these heavy things also lift us up.

Celebrating Pride, from our families to yours.