Tag Archives: conversion

New ways to measure your users in Google Analytics

Almost 90% of marketing executives say that understanding user journeys across channels and devices is critical to marketing success.1

Today's customers have incredibly high expectations for personalized and relevant experiences from brands. That's why Google Analytics keeps working to better measure the full customer journey in all its complexity.

Let's look at four new Analytics features that are all about helping businesses understand users so they can deliver more personalized site experiences.

Focus on your users in reporting 


Analytics standard reports have been updated to focus on your users. User metrics are an essential way to understand engagement with your customers, especially those who may have multiple sessions across multiple days.

With our updated standard reporting, you can see immediately, for instance, how many users are coming to your site from paid search ― in addition to seeing the number of sessions.


Users are now included in Analytics standard reports.


To enable this update, sign in to your account and go to Admin > Property Settings and then choose the toggle switch labeled Enable Users In Reporting.

For other ways to analyze by user, try existing reports like Active Users, Cohort Analysis, and Lifetime Value. In case you're wondering, session metrics will continue to be available in standard reporting ― that's not changing. Learn more about audience reports.

Measure lifetime metrics and dimensions for every user 


Another tool that marketers can use to analyze visitors on an individual level is User Explorer. And now we've added something new: lifetime metrics and dimensions for individual users (based on the lifetime of their cookie). These new metrics and dimensions will give Analytics users a much more detailed way to measure visitors and customers.


New lifetime metrics and dimensions for individual users in User Explorer.

For example, you can look back and see the total amount of time an individual user has spent or the total number of transactions an individual user has made on your website. You'll also see new dimensions that show data such as when a user made their first visit to your site and which channel acquired them.

The new lifetime metrics and dimensions are already available in your Analytics account. Learn more about User Explorer.

Audiences in reporting 


For marketers who live and breathe audiences ― which is most of us ― the breathing just got easier. We've added the option to publish any audience to a new report in Analytics that should help make every audience easier to understand.


Publish your audiences into Analytics and then view reporting in the Audiences report.


You can now go to the new Audiences report and see a cross-channel view of the audiences you’ve created in Analytics. This is a change from the past, where you could create audiences in Analytics and export those audiences to other products like AdWords, but you weren’t able to publish audiences to Analytics for reporting.

For instance, you might decide to publish an audience to Analytics so that you can see all users who have purchased within the last 12 months but not during the last 2.

You can find the new Audience report in your Analytics account. Learn more about Audiences in reporting.

Reach users most likely to convert 


Meet our newest metric: Conversion Probability. It takes user-based metrics one step further to show you just what the name suggests: the probability that a given user will convert in the future. The calculation is based on a machine learning model that learns from users who have made transactions in the past.

The advantages are clear: Marketers can create remarketing lists that target users who have a high likelihood to purchase and then reach those users through either advertising campaigns in AdWords and DoubleClick or site experiments in Optimize.

We are also adding a new Conversion Probability report. This report will show you the Conversion Probability for all your users, including across important dimensions such as channel.


The new conversion probability report.

This new feature from Analytics Intelligence is the first forward-looking estimate of how likely a conversion is for individual users. It's rolling out in beta to all Analytics accounts over the next few months. Learn more about Conversion Probability. 

These four new enhancements will help you better understand your users and what they are doing on your site, so that you can create better experiences for them. If you — like those 90% of marketing executives — are working hard to understand your users' journeys, we hope you'll find these features useful.

Happy analyzing!



1"The Customer Experience is Written in Data." Econsultancy and Google, May 2017. 

Changes to validation for AdWords API iTunes AppConversions

What’s new?

The validation for AppConversions will become stricter starting on November 9, 2015. If you’re using AppConversions in v201509 or v201506 with AppPlatform: ITUNES, you’ll need to make sure that you’re using the correct AppConversionType.

What was the old behavior?

When v201509 was first released, the API would not throw an error if the incorrect value was sent in a request for an iTunes AppConversion. The API automatically converted to the correct AppConversionType. For example, if the value DOWNLOAD was passed into v201509 for an iTunes AppConversion, then that value would automatically be converted to FIRST_OPEN.

What is the new behavior?

In v201509, AppConversionType DOWNLOAD changed to FIRST_OPEN for iTunes apps. Here’s what you will need to do:
  • For v201506 or earlier, you must pass in AppConversionType DOWNLOAD rather than FIRST_OPEN.
  • For v201509 or later, you must pass in FIRST_OPEN instead of DOWNLOAD.
Passing in the incorrect value will result in the error DOMAIN_EXCEPTION from the API starting on November 9.

Note: This only impacts iTunes conversions. There will be no changes to the validation for AppConversions with an AppPlatform of ANDROID.

Where can I learn more?

For more information on mobile apps and conversions, check out these guides: Questions? Visit us on the AdWords API Forum or our Google+ page.

Cross-device conversion metrics come to DoubleClick

Last week during the DoubleClick Leadership Summit (DLS), we introduced cross-device measurement across all of our DoubleClick advertiser products. Today, as the first post of our week-long DLS series, we're excited to announce that these cross-device metrics will be rolling out to all DoubleClick advertisers in the next week.

Mobile continues to reshape how consumers engage on digital: they are increasingly turning to the nearest device to act on an immediate need in the moment and then seamlessly shifting their attention from screen to screen to complete their journey. With the path to purchase becoming increasingly fragmented, it’s essential marketers understand how consumers interact with their brand across all devices. When marketers have access to cross-device insights, they will also make the best decisions about how to invest their marketing dollars.

With this launch, advertisers can access cross-device metrics in all buying tools within our platform -- DoubleClick Campaign Manager, DoubleClick Bid Manager, and DoubleClick Search. 
What advertisers can measure
Cross-device measurement in DoubleClick allows advertisers to gain insight on the true performance of their campaigns across the web, even when users switch devices in their path to conversion. This means advertisers can measure conversions that begin on one device, and continue or end on another, answering questions like:

How many additional conversions is my digital investment delivering that I haven’t been able to measure?
Which sites/campaigns/ads are driving the most conversions across devices? 

Let’s say a user is reading bicycle reviews on her phone, and clicks on a display ad that takes her to a bike shop’s website. Later, when she gets home, she pulls up the shop’s site on her computer to continue her research, and ultimately buys the red cruiser she’s been eyeing. This is an example of a cross-device path to conversion that you will now be able to measure with our tools. In fact, cross-device measurement enhances the most powerful use cases for our customers:
  • If a user clicks on a search ad on desktop, then completes a purchase on mobile, we can measure that.
  • If a user clicks on a display ad for a smartphone app on their desktop, and then later downloads that same game on their smartphone, we can measure that. 

Principles of cross-device conversion measurement 
We built cross-device measurement for DoubleClick with the following principles at the core:

User-first. We’re investing in these capabilities while prioritizing user privacy. We measure mobile behavior using industry-standard device identifiers that users can see, reset and configure to opt out from interest-based advertising. Additionally, advertisers can only access anonymous and aggregated performance reporting on their campaigns.

Accurate. The cross-device metrics are calculated using fully deterministic data sources. Performance measurements are only displayed to advertisers when there is a sufficient sample size and a strict 95% confidence interval is reached. 

Comprehensive. Built to work across any type of buy (programmatic or reservations), screen, channel (search and display), and format, these tools are consistent with DoubleClick’s core value of giving advertisers a unified view of their audience. 

To learn more about cross-device measurement, register for the webinar on July 9th at 12 PM ET and subscribe to our newsletter. If you have a DoubleClick login you can also read more in our Help Center.

Join us tomorrow for our second post in our DLS series, focused on the Programmatic Guaranteed and DoubleClick Marketplace announcements. 

Posted by Luke Hedrick, Product Manager, DoubleClick

Refreshing “The Customer Journey to Online Purchase” – New Insights into Marketing Channels

Last year we introduced “The Customer Journey to Online Purchase” -- a tool that helped marketers visualize the roles played by marketing channels like paid search, email and display ads in their customers' journeys.

The goal was to help marketers learn more about the customer journeys for their industries. If social makes your customers aware, and email makes them convert -- or vice versa -- you can make sure you're in both places with the right kind of message.

Today we're happy to introduce a new improved version of the Customer Journey to Online Purchase, with a few key enhancements.  We’ve refreshed the data based on millions of consumer interactions, updated the industry classifications, and we’ve split out paid search so you can see the influence of brand and generic search terms on the purchase decision.

In each industry you can now see journeys for small, medium and large companies, which can often be quite different.
Click to enlarge image
For instance, the above image shows the journey for customers of small businesses in the shopping industry. Note that organic search is very often an "assist" interaction for these customers.
Click to enlarge image
Now here's the same journey for large shopping businesses. Note that display clicks and social are strongly assisting interactions -- while display didn’t even appear for the small businesses above. For both small and large businesses, a direct website visit is most likely to be the last interaction. Across industries, the differences from small to large businesses illustrate how different marketing strategies and customer profiles may lead to different buying behavior.

And there's more! Now you can drill down into each marketing channel for a closer look at the role it plays based on its position in the purchase path. Channels that occur more frequently in the beginning of the path are more likely to help generate awareness for your product, while the end of the path is closer to the customer’s purchase decision.
Click to enlarge image
In these charts, for example, we see the different roles that different channels play in the Shopping industry. One interesting insight is that all channels -- even those traditionally thought of as “upper funnel” or “lower funnel” -- occur throughout the purchase path, but a given channel may be more common at particular stages depending on its role (and depending on the industry).

Each marketing campaign and channel may have a different impact on customers depending on when they interact with it. Using what you learn from this tool, you can help adapt your marketing messaging to be more relevant and useful for your customers.

Try the Customer Journey to Online Purchase today. And for more helpful marketing insights, check out Measure What Matters Most: our new guide chock-full of suggestions on how to measure the impact of your marketing -- across channels -- to complement what you learn from the Customer Journey tool and take action to improve your marketing.

Happy analyzing!


Change to the default conversion optimizer mode for new AdWords Accounts

As announced in February, flexible conversion counting in AdWords now lets you decide how you want to count conversions for each of your accounts. As a follow up to this new feature, when new AdWords accounts are created through the UI or the API after October 1st, 2014, the default conversionOptimizerMode will be MANY_PER_CLICK instead of ONE_PER_CLICK. In addition, we'll change the conversionOptimizerMode to MANY_PER_CLICK on any existing account that is not using bidding strategies impacted by conversions.

Action required
Since the new default of MANY_PER_CLICK lets your conversion-based bidding strategies take full advantage of flexible conversion counting, we recommend keeping the default setting on new accounts. However, if you still want to use ONE_PER_CLICK for new accounts created via ManagedCustomerService, then add a second step in your account creation process that issues a CustomerService.mutate call that sets the conversionOptimizerMode on the Customer.

In addition, if you decide to utilize one of the conversion-based bidding strategies, you'll want to make sure that the conversionOptimizerMode is set to the value you'd prefer. The conversion-based bidding strategies affected by conversionOptimizerMode are: Additional information
If you'd like to learn more about conversion tracking in AdWords, check out the Help Center article on counting conversions. In addition, the remarketing examples folder in each client library contains an AddConversionTracker example that shows how to create an AdWordsConversionTracker via the API.

Still have questions? Feel free to visit us on the AdWords API Forum or our Google+ page.

AdWords API – Using CONVERSION DURATION THRESHOLD feed placeholder will throw errors

The CONVERSION DURATION THRESHOLD placeholder was deprecated on April 28th, 2014. Starting July 21st, 2014, using this placeholder with the FeedMappingService will result in a FeedMappingError.INVALID_PLACEHOLDER_FIELD error for all AdWords API versions.

See this post for details on how to set your conversion duration going forward with the CONVERSION TYPE ID placeholder instead.

If you have any questions about this upcoming change or anything else related to the AdWords API, please contact us on the AdWords API forum or via the Google Ads Developers Google+ page.

Reminder: AdWords API is sunsetting CONVERSION DURATION THRESHOLD feed placeholder

This is a reminder that the CONVERSION DURATION THRESHOLD placeholder is sunsetting starting on April 28th, 2014.

Starting on the sunset date, AdWords accounts will be migrated to use the new CONVERSION TYPE ID placeholder for a four-week time period. During this period, some AdWords accounts that you access via the AdWords API may be migrated, and some may not. Read on to find out how to determine if a feed has been migrated or not. Migration of all AdWords accounts is scheduled to complete by end of May, 2014.

How will an existing conversion duration threshold be migrated?

If you used CONVERSION DURATION THRESHOLD in a Feed Mapping prior to the sunset date, then we will automatically migrate those values after the sunset date - and they will be accessible via the AdWords API v201402 as follows:
  • New AdCallMetricsConversion will be automatically created for you with the existing conversion duration threshold.

    Note: If you have 3 feed items with call duration threshold, where two of them are set to 120 seconds, and one of them are set to 30 seconds, then only two AdCallMetricsConversion will be created - one with AdCallMetricsConversion.phoneCallDuration set to 120 seconds, and another one set to 30 seconds.

  • Feed attributes using CONVERSION DURATION THRESHOLD will remain, setting and reading those values will not produce errors. However, any associated feed attribute values will not be honored.

  • A new feed attribute will be automatically created in your existing feed, and it will be automatically be mapped to the new CONVERSION TYPE ID placeholder type.

  • The new conversion type ID feed attribute will be associated to the newly created AdCallMetricsConversion.

Note that in order to get the name and field attribute ID of the newly created conversion type ID field attribute, you should use the FeedMappingService to determine the feed attribute ID that is associated with the CONVERSION TYPE ID placeholder type.

How do I know if a Feed has been migrated?

If a feed has been migrated, you will be able to see that the Feed has an attribute associated to the CONVERSION TYPE ID placeholder type. You can use the FeedMappingService to determine this.

How do I set conversion duration threshold on a migrated Feed?

If you’d like to continue using conversion duration threshold, then you must upgrade to the AdWords API v201402.

In a migrated feed, the CONVERSION TYPE ID feed item attribute value refers to an AdCallMetricsConversion object by ID. To set the conversion duration threshold, you must update the associated AdCallMetricsConversion object’s phoneCallDuration field. Please note that doing this will impact other feed items that are associated to the same AdCallMetricsConversion object.

Alternatively, you can also associate the CONVERSION TYPE ID feed item attribute value to a different AdCallMetricsConversion:
  • Re-use an existing AdCallMetricsConversion that has the right phone call duration
  • Use the ConversionTrackerService to create new AdCallMetricsConversion with the phoneCallDuration field set
In a migrated feed, if you continue to set the attribute value associated with the CONVERSION DURATION THRESHOLD placeholder, then those values will be ignored.

Can I start using the new placeholder before the Feed gets migrated?

Yes. Starting from the sunset date, you will be able to use the new CONVERSION TYPE ID placeholder in your feed. If you are using the placeholder in your feed and set the attribute value to a valid AdCallMetricsConversion ID, then the CONVERSION TYPE ID value will be used, and the CONVERSION DURATION THRESHOLD value will be ignored.

If you choose to do this prior to the automatic migration - don’t worry. The automatic migration process will not overwrite your existing CONVERSION TYPE ID values with CONVERSION DURATION THRESHOLD values.

We are here to help

If you have any questions about this upcoming change or anything else related to the AdWords API, please contact us on the AdWords API forum or via the Google Ads Developers Google+ page.

Sharing is Caring – Unleash your productivity with asset sharing in Google Analytics


Innovation happens on every level

Within your organization there are multiple people working on different sides of the same problem. Making it easy for people to quickly and effectively share innovative solutions is a key enabler for more productivity, and better decisions. 

We are proud to announce a series of asset sharing tools within Google Analytics. To spread all your innovative solutions and assets even easier. Our permalink solution is a simple to use and privacy friendly way to share Google Analytics configurations across your organization, and beyond.

Narrow the focus for precise insights

Our popular segments feature helps you to narrow the focus of your analysis. Are you trying to answer a hypotheses for new, or recurring customers? Is this report more meaningful if you focus on a particular region? By sharing a segment, you share a certain point of view on a problem. Invite others to your view by sharing a segment you built, or a custom report.

Define success, and spread the love

Goals in Google Analytics help advertisers to map real business value into a conversion signal. Track users site engagement, media interactions, or sales events through Goal tracking. Now it is easier than ever to share your success definition across other views, or with other people in your organization.

Capture everything with Custom Channels Groupings

It all starts with traffic to your website. You spend a tremendous amount of effort and resources on getting people to visit. Custom Channel Grouping within Multi-Channel Funnels enables you to identify everything, especially traffic that is custom to your business model. Sharing this important view is now easier than ever. Create a Custom Channel Grouping, and share this among your organization.

Assign partial value to your marketing efforts

Custom Attribution Models allow Google Analytics users to assign partial value to the channel interactions which drive business value. You invest time and effort to build a customized attribution model, which reflects the nuances of your business. Now it is easier than ever to ensure all stakeholders are working off the same consistent definition of attribution.

“Amazing feature! I tried it … and like it.”
Sebastian Pospischil Director Digital Analytics, United Digital Group

How it works

Permalink is a simple to use, and privacy friendly way to share configuration assets. When you ‘share’ an asset, we are creating a copy of that asset or configuration, and create a unique URL which points to that copy. The asset copy will remain private and can only be accessed by someone with the URL. If you want to share your asset, just share the URL. The recipient clicks on the URL, and will be brought to a simple dialog to import the assets into his or her Google Analytics views. This feature also supports Dashboard, and Custom Reports.

Check out our Solutions Gallery within your Google Analytics account via the “Import from Gallery” button or directly at the standalone site for inspiration, and consider sharing your own permalinks via the “Share in Solutions Gallery” link. 

Happy Analyzing.

Posted by Stefan Schnabl, on behalf of the Google Analytics team

Sunsetting CONVERSION DURATION THRESHOLD feed placeholder in AdWords API

If you use AdWords call extensions, you know that you can count phone calls as conversions based on the duration of the call (e.g., 60 seconds). When using AdWords API feeds, this duration threshold is specified as the CONVERSION DURATION THRESHOLD placeholder. This placeholder is sunsetting on April 7th, 2014. You will not receive errors if you continue to read and set values associated with this placeholder. However, these values will not be honored past the sunset date.

How do I set conversion duration threshold in the future?
After the sunset date, if you’d like to continue using conversion duration threshold, then you must upgrade to the AdWords API v201402:
  • Use the ConversionTrackerService to create an AdCallMetricsConversion
  • Set the call duration threshold in the AdCallMetricsConversion.phoneCallDuration field
  • Use the new CONVERSION TYPE feed placeholder and setting the feed attribute value to the value of the newly created AdCallMetricsConversion.Id
Note: CONVERSION TYPE placeholder is not available for use at the time of this post. We will make a separate announcement when it’s ready.

What will happen to my existing conversion duration threshold values?
If you used CONVERSION DURATION THRESHOLD in a Feed Mapping prior to the sunset date, then we will automatically migrate those values after the sunset date - and they will be accessible via the AdWords API v201402 as follows:
  • New AdCallMetricsConversion will be automatically created for you with the existing conversion duration threshold.

    Note: If you have 3 feed items with call duration threshold, where two of them are set to 120 seconds, and one of them are set to 30 seconds, then only two AdCallMetricsConversion will be created - one with AdCallMetricsConversion.phoneCallDuration set to 120 seconds, and another one set to 30 seconds.
  • Feed attributes using CONVERSION DURATION THRESHOLD will remain, setting and reading those values will not throw errors. However, any associated feed attribute values will not be honored.
  • A new feed attribute will be automatically created in your existing feed, and it will be automatically be mapped to the new CONVERSION TYPE placeholder type
  • The new conversion type feed attribute will be associated to the newly created AdCallMetricsConversion
Note that in order to get the name and field attribute ID of the newly created conversion type field attribute, you should use the FeedMappingService to determine the feed attribute ID that is associated with the CONVERSION TYPE placeholder type.

If you have any questions about this upcoming change or anything else related to the AdWords API, please contact us on the AdWords API forum or via the Google Ads Developers Google+ page.