Tag Archives: apps

Email Log Search improvements in Gmail to make your job easier

Last December, we made it easier for Gmail administrators to support their users with better troubleshooting tools. As a follow-up, we’re launching several improvements to the Email Log Search tool.

Search for emails by subject line

While the message ID is a great way to find the exact message for troubleshooting, it’s not always convenient for users to provide this information. Now, email administrators can search by email subject and save time troubleshooting with their users.

Email policies are linked in the email log

Now, you will be able to know which of your email policies triggered which action and make modifications to your policies by clicking on a link to the relevant policy.

The email log shows delivery status for emails in your domain. For emails that didn't reach their destination or triggered an email routing rule, the status will explain why. For example, emails may have been quarantined as spam, or bounced because they couldn't be delivered.



Thanks to all of the email administrators who provided feedback about Email Log Search.

Launch Details
Release track:
Launching to both Rapid release and Scheduled release

Editions:
Available to G Suite Basic, Business, Education, and Enterprise editions

Rollout pace:
Full rollout (1-3 days for feature visibility)

Impact:
Admins only

Action:
Admin action suggested/FYI

More Information
Help Center: About Email Log Search
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Improved admin controls over offline access to Google Docs, Sheets, and Slides files on the web

Protecting proprietary and sensitive data is a top priority for many G Suite admins, just as is enabling their employees to work anywhere, anytime—with or without an internet connection. Today, we’re making it easier for admins to balance those interests by introducing settings in the Admin console for managing users’ access to Google Docs, Sheets, and Slides files offline.

Going forward, admins will have the following options to control offline access on desktop computers (in the Admin console at Apps > G Suite > Drive and Docs > Data Access):

  1. Control offline access using device policies - If an admin selects this option, she will need to take additional steps to control offline access for her users. IMPORTANT:
    • If an admin does not want to enable offline access for ANY of her users, she should select this option and not take the extra steps to implement device policies on managed computers.
    • If offline access was previously enabled in an organization and an admin selects this option, her users will lose offline access until she takes the extra steps to implement device policies on managed computers.
  2. Allow users to enable offline access (recommended) - If an admin selects this option, his end users will be able to manually enable offline access from their Docs or Drive settings. Before doing so, the user will be asked if the computer is a trusted one and warned not to turn on the setting for any public or shared device.


If offline access is enabled for all or specific computers, recent Google Docs, Sheets, and Slides files on those computers will be automatically synced to the device and made available offline. This should improve the user experience on Docs, Sheets, and Slides, allowing employees to continue working, uninterrupted, even when their internet connection is poor or failing. Please note that these settings will not apply to non-Docs, non-Sheets, and non-Slides files in Drive.


If you previously allowed users to enable offline Docs, the second setting above (Allow users to enable offline access (recommended)) will be ON when these new settings launch, meaning your users will continue to have offline access.


If you previously didn’t allow users to enable offline Docs, the first setting above (Control offline access using device policies) will be ON when these new settings launch, meaning your users will not have offline access until you take the additional steps required to implement it.


Please note that these settings only apply to Docs, Sheets, and Slides in a Chrome browser on a desktop computer; they have no impact on automatic syncing to Android and iOS devices or on files synced using Google Drive for Mac/PC.


Launch Details
Release track:
Launching to both Rapid release and Scheduled release 

Editions:
Available to all G Suite editions

Rollout pace:
Full rollout (1–3 days for feature visibility)

Impact:
Admins only

Action:
Admin action suggested/FYI


More Information



App onboarding for kids: how Budge Studios creates a more engaging experience for families

Posted by Josh Solt (Partner Developer Manager, Kids Apps at Google Play) and Noemie Dupuy (Founder & Co-CEO at Budge Studios)

Developers spend a considerable amount of resources driving users to download their apps, but what happens next is often the most critical part of the user journey. User onboarding is especially nuanced in the kids space since developers must consider two audiences: parents and children. When done correctly, a compelling onboarding experience will meet the needs of both parents and kids while also accounting for unique considerations, such as a child's attention span.

Budge Studios has successfully grown their catalog of children's titles by making onboarding a focal point of their business. Their target demographic is three to eight-year olds, and their portfolio of games include top titles featuring Strawberry Shortcake, Hello Kitty, Crayola, Caillou and The Smurfs.

"First impressions matter, as do users' first experience with your app. In fact, 70%1 of users who delete an app will do so within a day of having downloaded it, leaving little time for second chances. As an expert in kids' content, Budge tapped into our knowledge of kids to improve and optimize the onboarding experience, leading to increased initial game-loop completion and retention." - Noemie, Founder & Co-CEO at Budge Studios

Three key ways Budge Studios designs better onboarding experiences:


1. Make sure your game is tailor-made for kids

When Budge released their app Crayola Colorful Creatures, they looked at data to identify opportunities to create a smoother onboarding flow for kids. At launch, only 25% of first-time users were completing the initial game loop. Budge analyzed data against gameplay and realized the last activity was causing a drastic drop-off. It required kids to use the device's microphone, and that proved too challenging for very young kids. Budge was able to adjust the initial game loop so that all the activities were accessible to the youngest players. These adjustments almost tripled the initial loop completion, resulting in 74% of first-time users progressing to see additional activities.

2. Earn parents trust by providing real value upfront

Budge has a large of portfolio of apps. Earning parents' trust by providing valuable and engaging experiences for kids is important for retaining users in their ecosystem and achieving long term success.

With every new app, Budge identifies what content is playable for free, and what content must be purchased. Early on, Budge greatly limited the amount of free content they offered, but over time has realized providing high quality free content enhances the first-time user experience. Parents are more willing to spend on an app if their child has shown a real interest in a title.

Working with top kids' brands means that Budge can tap into brand loyalty of popular kids characters to provide value. To launch Strawberry Shortcake Dreams, Budge decided to offer Strawberry Shortcake, the most popular character in the series, as a free character. Dress Up Dreams is among the highest converting apps in the Budge portfolio, indicating that giving away the most popular character for free helped conversions rather than hurting it.

3. Test with real users

Budge knows there is no substitute for direct feedback from its end-users, so Budge involves kids every step of the way. Budge Playgroup is a playtesting program that invites families to try out apps at the alpha, beta and first-playable development stages.

The benefits from early testing can be as basic as understanding how the size and coordination of kids' hands affect their ability to complete certain actions or even hold the device, and as specific as pinpointing a less-than-effective button.

In the testing stages of Strawberry Shortcake Holiday Hair, Budge caught an issue with the main menu of the app, which would not have been evident without observing kids using the app.

Prior to Playtesting:

After Playtesting:

In the original design, users were prompted to start gameplay by audio cues. During testing, it was clear that the voiceover was not sufficient in guiding kids to initiate play, and that additional visual clues would significantly improve the experience. A simple design change resulted in a greatly enhanced user experience.

The onboarding experience is just one component of an app, but just like first impressions, it has a disproportionate impact on your users' perception of your app. As Budge has experienced, involving users in testing your app, using data to flag issues and providing real value to your users upfront, creates a smoother, more accessible onboarding experience and leads to better results.

For more best practices on developing family apps and games, please check out The Family Playbook for developers. And visit the Android Developers website to stay up-to-date with features and best practices that will help you grow a successful business on Google Play.

1.http://www.cmswire.com/customer-experience/mobile-app-retention-5-key-strategies-to-keep-your-customers/

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Customize your site with logos, matching colors, and more in the new Google Sites

Since launching in November 2016, we’ve continued to add features and functionality to the new Google Sites, including support for Team Drives, section dividers, subpage creation, and more. Today, we’re making it possible to add a logo to your site and to use the colors from that logo to customize your site further. Simply add the logo of your choice, and we’ll intelligently detect its colors and offer them for use in your theme. A common request from our enterprise users, this new feature will help you create professional, business-ready sites for your organization.


For more information on custom logos and colors, visit the Help Center.

Launch Details
Release track:
Launching to Rapid release, with Scheduled release coming on May 2nd, 2017

Editions:
Available to all G Suite editions

Rollout pace:
Full rollout (1–3 days for feature visibility)

Impact:
All end users

Action:
Change management suggested/FYI

More Information
Google Sites Help Center
Google Sites Learning Center


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Updates to Admin console to always show the latest data, “date picker” being removed

This week's Admin console release changes the default behavior of the Highlights, Aggregate Reports, and Security reports in the Admin console to always show the latest available metrics for each data source. Before, these reports were filtered on a default date in the past that contained the first complete set of reports, which may have included delayed metrics even when more up to date information was available. Going forward, we’ll remove the date picker and always show you the latest available metrics and notify you when metrics are delayed.

Benefits:
  • Under the Highlights section, you can now see the latest data for each metric.
  • Under Apps Usage, Document Link Shared Status, User Status, Storage, and Security Reports, we’ll display “Latest data available for: ” for the relevant metric when you hover over the metric.
  • A '*' symbol may appear next to stale metric values under each section, indicating when data may be delayed compared to other metrics in the same section.
Please note: At this time the Reporting API is not affected by this change. We will notify you of any future API changes.

Launch Details
Release track:
Launching to both Rapid release and Scheduled release on April 19

Editions:
Available to all G Suite editions

Rollout pace:
Full rollout (1-3 days for feature visibility)

Impact:
Admins only

Action:
Admin action suggested/FYI

More Information
Help Center


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Track Google+ adoption levels at your organization with new usage metrics in the Admin console and the Reporting API

One of the most compelling reasons to adopt Google+ is its power to connect and engage your workforce. Having a more engaged workforce increases retention and innovation within an organization and leads to more productivity. Since announcing that Google+ is now a core G Suite service last September, we’ve heard that you’d like better reporting on Google+ adoption and engagement throughout your organization. In response, we’re taking the first step by adding new enterprise-focused Google+ usage reporting in the Admin console and the Reporting APIs. With this change, you’ll now be able to look up:

  • Daily active Google+ users
  • Weekly active Google+ users
  • Monthly active Google+ users
  • Number of new users
  • Number of new posts
  • Number of new comments
  • Number of new +1s
  • Number of posts viewed
  • Number of posts reshared



We’re excited for this first launch of enterprise reporting metrics for G+, and look forward to adding even more improvements, like user-level reports, later this year. Please let us know how you’re using them and what else you’d like to see through the Feedback options in the Admin console.

Launch Details
Release track:
Launching to both Rapid release and Scheduled release

Editions:
Available to all G Suite editions

Rollout pace:
Full rollout (1-3 days for feature visibility)

Impact:
Admins only

Action:
Admin action suggested/FYI

More Information
Help Center: Aggregate reports


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Google Cloud Search iOS app now available

This past February, we introduced Google Cloud Search, a new product that uses machine intelligence to provide a unified search experience across G Suite. Already available on the web and via the Android app, Cloud Search is now accessible on your iOS device as well. Starting today, you can download the Cloud Search iOS app from the App Store and search across your G Suite applications right from your iPhone or iPad. For more details, check out the Help Center articles below.


Launch Details
Release track:
Launching to both Rapid release and Scheduled release

Editions:
Available to G Suite Business and Enterprise editions only

Rollout pace:
Full rollout (1–3 days for feature visibility)

Impact:
All end users

Action: 
Change management suggested/FYI

More Information
Cloud Search Admin Help Center 
Cloud Search User Help Center


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Update: Refreshing the Google Accounts login page

We previously announced that a new Google Accounts login page, aimed at giving users an improved experience to sign in to their accounts across devices, would start slowly rolling out on April 5, 2017.

Based on customer feedback, we’ve decided to push the start of that rollout back to April 10, 2017, so we can further clarify how this change will impact G Suite customers.

What’s changing for all G Suite customers
The Google Accounts login page will have a new look and feel, consistent across computers, phones, and tablets. The rollout will start with a small set of users on April 10 and ramp up slowly over the course of several weeks.


Additional changes for customers not using a third-party SSO provider
In addition to the design changes described above, the new Google Accounts login page will also remove the “Stay signed in” checkbox that at certain times appeared for G Suite customers who did not use a third-party SSO provider.


We learned that users didn’t fully understand the implications of interacting with the "Stay signed in" checkbox across all browsers. To mitigate confusion, we're removing the checkbox and users will remain signed in unless they specifically sign out. When using shared or public devices, we recommend using private browsing windows.

Additional changes for customers using a third-party SSO provider when accessing third-party applications

If you’re using a third-party SSO provider to access Google applications, such as Gmail, Calendar, Drive, etc., your G Suite users will not see any differences apart from the newly designed Google Accounts login page described above.

If you’re using a third-party SSO provider to access third-party applications, your G Suite users will see an additional account selection page when they log in. This page will make it clear to them which account they’re authenticating, as well as the permissions they’re granting to applications.


Your G Suite users will be shown the account selection page either before or after being redirected to the third-party application, depending on whether they’re signed in to their browser and the specific third-party application they’re accessing. Please refer to the FAQ below for more details on when the account selection page will be shown.

Additional questions are addressed in the FAQ below.

-- Frequently Asked Questions --

Does this impact G Suite customers who are using Google as their identity provider?
If you’re a G Suite customer whose identity provider is Google, the only change you’ll see is the redesigned Google Accounts login page.

Which third-party SSO providers are included in this launch?
All third-party SSO providers, including Active Directory Federation Services (ADFS) SSO, will use this new Google Accounts login flow.

When will G Suite users see the additional account selection page?
The account selection page will not be shown in either of these cases:
  • when G Suite users are accessing Google applications such as Gmail, Calendar, Drive, etc.
  • if you don’t use a third-party SSO provider.
For customers using third-party SSO providers and accessing third-party applications, the account selection page will be shown in the situations below.

If there are accounts already signed in to the browser:
  • G Suite users will simply be required to confirm the G Suite account that they would like to use before being redirected to the third-party SSO provider, as illustrated in the post above.

If there are no accounts already signed in to the browser:
  • If the third-party application has set the domain hint (“hd”) parameter, the user will be redirected to the third-party SSO provider and the account selection page will be shown with the G Suite account that is returned.
  • If the third-party application has not set the "hd" parameter, the user must enter the account they would like to use prior to being redirected to the third-party SSO provider.
For more details on the “hd” parameter, please refer to the Google Developers Blog post or reference the developer documentation directly.

Will I need to confirm my account and grant the requested permissions every time I log in to a third-party application with a third-party SSO provider?After being prompted to confirm the correct Google account and granting the requested permissions upon initial login, only the account selection page will be shown again upon subsequent login attempts.

How can I remove my account from the account selection page?
G Suite accounts can be removed from the account selection page by clicking the “Remove an account” link.


Are all browsers impacted?
Yes, newer versions of all supported browsers will have this change applied, including Chrome, Firefox, IE, Edge, Safari, and Opera.

Users of older browsers or those browsers that do not have JavaScript enabled will temporarily continue to see the old Google Accounts login page.

When will my users see these changes?
The rollout will start on Monday, April 10, to a small set of users. It will ramp up slowly over the course of several weeks.



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Android Developer Story: Robinhood uses Android Studio to quickly build and test new features

Posted by Christopher Katsaros, Developer Marketing, Android

Robinhood allows users to buy and sell stocks commission-free* in the US. It is designed to make financial investment easy for all users, even if you’ve never traded before.

With a team of two Android developers, the company has relied on fast tools like Android Studio to build rich new features, which have helped make Robinhood the highest-rated stock brokerage app on Google Play.

Watch Robinhood's Joe Binney, VP of Product Engineering, and Dan Hill, Android Developer, talk about how Android Studio is helping them achieve strong growth on Android.


The top Android developers use Android Studio to build powerful and successful apps on Google Play; learn more about the official IDE for Android app development and get started for yourself.

Get more tips and watch other success stories in the Playbook for Developers app.

*Free trading refers to $0 commissions for Robinhood Financial self-directed individual cash or margin brokerage accounts that trade U.S. listed securities via mobile devices. SEC & FINRA regulatory fees may apply.

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