Tag Archives: AdWords

Mobilizing for summer: Google Marketing Live 2019

We are just five days away from Google Marketing Live, my favorite event of the year. It’s when we unveil our newest products and get your insights on what to build for the future. If you haven’t yet, register for this year’s live stream so you can be one of the first to check out the newest innovations and hear how we’re working to better serve you and your customers.

We know today’s consumers are more curious than ever. And as a result of mobile, they are able to get what they want, when they want it. Indeed, being on the go no longer means being out of reach. For businesses, this creates even more opportunities to connect with current and potential customers—on and offline. Ahead of next week’s show, here’s a sneak peek at our latest innovations, designed to help you delight your customers and deliver results from anywhere at any time.


Stay on-the-go and in-the-know with the Google Ads mobile app

Your customers aren’t the only people always on the go. You are too! So we’re making a lot of updates to the Google Ads mobile app (Android, iOS) to help you stay on top of your accounts no matter where your business takes you.

Starting this week, you can create and edit responsive search ads directly from the app. So if you’re on your morning train and need to launch a last-minute holiday promotion, you can write the creative, fine-tune the headline and set bids and budgets–right from your mobile phone!

RSA in app

To make the mobile app even more useful for the on-the-go marketer, new recommendations and notifications will soon be rolling out. These new recommendations will let you add new or negative keywords, pause poorly performing keywords and opt into all Smart Bidding strategies. You’ll also get notifications on your mobile app so you know when there are new opportunities to improve your performance, for all the accounts you manage.

Recommendations in app

More accessible and effective Local campaigns

Consumers increasingly turn to their mobile phones to do research and plan before they head into a store. This means you have a huge opportunity to assist and influence customers’ purchase decisions before they even walk through your doors.

Local campaigns are the first campaign type in Google Ads specifically designed to help marketers drive foot traffic to stores, restaurants, auto dealerships and more. Early adopters are already seeing great results. In recent global studies with 10 advertisers across several verticals, we found that Local campaigns helped brands drive a median 5x incremental return-on-ad-spend from their business locations.

Dunkin’ is one example of a brand that used Local campaigns to promote its new “store of the future” experience and to highlight new beverage items like espresso. As a result, Dunkin' increased its monthly visits from Google Ads by over 400% and is planning to run Local campaigns as an always-on strategy throughout 2019.

Dunkin' logo

“Dunkin’ may be a nearly 70-year-old brand, but we’re constantly looking for cutting-edge ways to deliver on consumer expectations and needs. We have over 11,000 locations worldwide and over 8,500 locations in the U.S. alone. Local marketing is at the heart of our business. Local campaigns in Google Ads has given us a new and scalable way to reach customers who are increasingly looking for information online before visiting.”  -Tony Weisman, CMO, Dunkin'

Soon, Local campaigns will expand to help even more advertisers–including small businesses—drive other types of local actions like calls or directions to your business, even if you don’t have store visits measurement enabled. We’re also enhancing ads in Local campaigns to help you showcase product-specific information and offers. 

Express local campaigns

New inventory in Google Maps will allow you to highlight your business in more places. This includes promoting your locations when users are planning or navigating along their route, and in Maps search suggestions based on signals like the area of the map a person is viewing or what they've searched for in the past.

Dunkin' Local campaigns

Promote your business to users planning their route

Acme Local campaign

Promote your business in Google Maps search suggestions

Join us live next week

Get ready for the ads, analytics, and platforms innovations live stream. Register to watch to learn more about Google’s latest announcements.

Source: Google Ads


5 steps to improve media performance using Google Analytics

This is the second post in a series about how linking Google Analytics and Google Ads can help marketers gain deeper insights, create smarter campaigns, and drive better business outcomes.


Today’s customers expect the right message at the right time—even as their journeys become more fast-paced and less linear. How are marketers responding? With ad experiences that aim to be assistive and personalized. To create these experiences, marketers are turning to integrated analytics and ads.


In our new guide about linking Google Analytics and Google Ads, we highlight some of the actionable steps you and your team can take to deliver the right ad at the right time.


Step 1: Link your accounts

Linking Google Analytics and Google Ads puts insight-gathering and ad creation side by side—so that you can easily create campaigns that are informed by detailed site metrics and conversion data. And linking your accounts only requires a few easy steps. Here’s how to get started.


Step 2: Activate Cross Device capabilities

Cross Device capabilities in Analytics help you understand how your customers are behaving across their different devices so that you can optimize your strategy. For instance, you might find that, based on cross device insights, you want to increase your mobile ad spend to drive more conversions. Activating Google signals makes Cross Device capabilities available to you.


Step 3: Create an Analytics audience and share with Google Ads

When you create an audience in Analytics then share it with Google Ads, you’re able to create ad campaigns that are specifically tailored to specific segments of your audience. For instance, you can create an audience of all of your returning customers, then create a Google Ads campaign specifically for this audience. Here's how you get started sharing audiences in Google Ads.


Step 4: Create and import Goals

Goals in Google Analytics can represent any site metric you find important—such as time spent on your site, a specific action taken on your site, or a conversion. Importing these Goals into Google Ads enables you to access valuable conversion insights and site engagement metrics right in Google Ads. Here’s how  to create Goals in Analytics and then import them into Google Ads.   


Step 5: Generate and view reports

When you link Google Analytics and Google Ads, you gain access to a variety of reports about your Google Ads campaigns right in your Analytics account — giving you important campaign performance insights that can be used to improve your marketing strategy. Learn more about Acquisition, Behavior, and Conversion reports.


Read our new guide to read about how bringing Google Analytics and Google Ads together can bring your media performance to the next level.


In case you missed how integrating Google Analytics and Google Ads can be a marketer's solution to delivering experiences that meet consumers’ rising expectations, check out our post Google Analytics and Google Ads: A Powerful Pairing. Next up, we'll cover how you can easily gather the insights you need to better understand the customer journey with Google Analytics.

Source: Google Ads


Google Analytics and Google Ads: A Powerful Pairing

Today’s customer journey doesn’t follow a standard path—it’s diverse, non-linear, and always evolving. Consumers conduct research about products across a variety of devices—and marketers are looking for ways to deliver experiences that meet consumers’ rising expectations. For many marketers, the solution lies in gaining a deeper understanding of the customer journey. The integration between Google Analytics and Google Ads helps you accomplish this.


Once linked together, Google Analytics and Google Ads form a powerful partnership—and our new guide explores the ways this integrated solution can help you unlock deeper insights, create smarter marketing, and drive better business outcomes.

Insights-driven marketing

Linking Google Analytics and Google Ads put your insights and ad creation side by side, helping you better understand how effectively your ads are leading to conversions. You can then adjust ad creative based on these insights, delivering informed marketing that leads to more conversions.


Optimized bidding

Once you link Google Analytics and Google Ads, you can access a new set of reports about your Google Ads campaigns right in your Analytics account, helping you better understand what happens after a customer clicks an ad. For instance, you might find that certain keywords are leading to more conversions—and now you can focus your bidding on those high-performing keywords.


Customized messaging

When Google Analytics and Google Ads are working together, you can share Analytics audiences with Google Ads to deliver messaging tailored to different groups of customers. For instance, you can make an audience of users who filled a cart on your website but abandoned their cart before completing a purchase. You can then create a campaign in Google Ads and focus it on these cart abandoners—driving more conversions in the process.


Advanced machine learning

Machine learning-powered capabilities in Analytics answer important questions about your audience. For instance, you can ask Analytics questions in plain language such as “How much time on average are mobile users spending on my site’s homepage?” and get an answer back quickly. You can also use machine learning to find a list of your most valuable customers with Smart Lists—then dynamically adjust your Google Ads campaigns to reach these customers.


Read more about this powerful integration between Google Analytics and Google Ads in our guide. And check back next week when we'll post 5 steps to improve media performance.

Source: Google Ads


Enabling a Safe Digital Advertising Ecosystem

Google has a crucial stake in a healthy and sustainable digital advertising ecosystem—something we've worked to enable for nearly 20 years. Every day, we invest significant team hours and technological resources in protecting the users, advertisers and publishers that make the internet so useful. And every year, we share key actions and data about our efforts to keep the ecosystem safe by enforcing our policies across platforms.

Bad ads taken down

Dozens of new ads policies to take down billions of bad ads

In 2018, we faced new challenges in areas where online advertising could be used to scam or defraud users offline. For example, we created a new policy banning ads from for-profit bail bond providers because we saw evidence that this sector was taking advantage of vulnerable communities. Similarly, when we saw a rise in ads promoting deceptive experiences to users seeking addiction treatment services, we consulted with experts and restricted advertising to certified organizations. In all, we introduced 31 new ads policies in 2018 to address abuses in areas including third-party tech support, ticket resellers, cryptocurrency and local services such as garage door repairmen, bail bonds and addiction treatment facilities.

We took down 2.3 billion bad ads in 2018 for violations of both new and existing policies, including nearly 207,000 ads for ticket resellers, over 531,000 ads for bail bonds and approximately 58.8 million phishing ads. Overall, that’s more than six million bad ads, every day.

Ticket Resellers

As we continue to protect users from bad ads, we’re also working to make it easier for advertisers to ensure their creatives are policy compliant. Similar to our AdSense Policy Center, next month we’ll launch a new Policy manager in Google Ads that will give tips on common policy mistakes to help well-meaning advertisers and make it easier to create and launch compliant ads.

Taking on bad actors with improved technology

Last year, we also made a concerted effort to go after the bad actors behind numerous bad ads, not just the ads themselves. Using improved machine learning technology, we were able to identify and terminate almost one million bad advertiser accounts, nearly double the amount we terminated in 2017. When we take action at the account level, it helps to address the root cause of bad ads and better protect our users.

In 2017, we launched new technology that allows for more granular removal of ads from websites when only a small number of pages on a site are violating our policies. In 2018, we launched 330 detection classifiers to help us better detect "badness" at the page level—that's nearly three times the number of classifiers we launched in 2017. So while we terminated nearly 734,000 publishers and app developers from our ad network, and removed ads completely from nearly 1.5 million apps, we were also able to take more granular action by taking ads off of nearly 28 million pages that violated our publisher policies. We use a combination of manual reviews and machine learning to catch these kinds of violations.

Addressing key challenges within the digital ads ecosystem

From reports of “fake news” sites, to questions about who is purchasing political ads, to massive ad fraud operations, there are fundamental concerns about the role of online advertising in society. Last year, we launched a new policy for election ads in the U.S. ahead of the 2018 midterm elections. We verified nearly 143,000 election ads in the U.S. and launched a new political ads transparency report that gives more information about who bought election ads. And in 2019, we’re launching similar tools ahead of elections in the EU and India.

We also continued to tackle the challenge of misinformation and low-quality sites, using several different policies to ensure our ads are supporting legitimate, high-quality publishers. In 2018, we removed ads from approximately 1.2 million pages, more than 22,000 apps, and nearly 15,000 sites across our ad network for violations of policies directed at misrepresentative, hateful or other low-quality content. More specifically, we removed ads from almost 74,000 pages for violating our “dangerous or derogatory” content policy, and took down approximately 190,000 ads for violating this policy. This policy includes a prohibition on hate speech and protects our users, advertisers and publishers from hateful content across platforms.  


How we took down one of the biggest ad fraud operations ever in 2018

In 2018, we worked closely with cybersecurity firm White Ops, the FBI, and others in the industry to take down one of the largest and most complex international ad fraud operations we’ve ever seen. Codenamed "3ve", the operation used sophisticated tactics aimed at exploiting data centers, computers infected with malware, spoofed fraudulent domains and fake websites. In aggregate, 3ve produced more than 10,000 counterfeit domains, and generated over 3 billion daily bid requests at its peak.

3ve tried to evade our enforcements, but we conducted a coordinated takedown of their infrastructure. We referred the case to the FBI, and late last year charges were announced against eight individuals for crimes including aggravated identity theft and money laundering. Learn more about 3ve and our work to take it down on our Security Blog, as well as through this white paper that we co-authored with White Ops.


We will continue to tackle these issues because as new trends and online experiences emerge, so do new scams and bad actors. In 2019, our work to protect users and enable a safe advertising ecosystem that works well for legitimate advertisers and publishers continues to be a top priority.

Source: Google Ads


Grow your games business with ads

There’s so much that goes into building a great mobile game. Building a thriving business on top of it? That’s next level. Today, we’re announcing new solutions to increase the lifetime value of your players. Now, it’s easier than ever to re-engage your audience and take advantage of a new, smarter approach to monetization.

Help inactive players rediscover your game

Let's face it, the majority of players you acquire aren't going to continue engaging with your game after just a handful of days. One of the biggest opportunities you have to grow your business is to get those inactive players to come back and play again.

We’re introducing App campaigns for engagement in Google Ads to help players rediscover your game by engaging them with relevant ads across Google’s properties. With App campaigns for engagement, you can reconnect with players in many different ways, such as encouraging lapsed players to complete the tutorial, introducing new features that have been added since a player’s last session, or getting someone to open the game for the first time on Android (which only Google can help with).

Learn more about it here or talk to your Google account representative if you’re interested in trying it out.

Rediscover game 1

Generate revenue from non-spending players

Acquiring and retaining users is important, but retention alone doesn’t generate revenue.  Our internal data shows that, on average, less than four percent of players will ever spend on in-app items. One way to increase overall revenue is through ads. However, some developers worry that ads might hurt in-app purchase revenue by disrupting gameplay for players who do spend. What if you could just show ads to the players who aren't going to spend in your app? Good news—now you can.

We’re bringing a new approach to monetization that combines ads and in-app purchases in one automated solution. Available today, new smart segmentation features in Google AdMob use machine learning to segment your players based on their likelihood to spend on in-app purchases.

Ad units with smart segmentation will show ads only to users who are predicted not to spend on in-app purchases. Players who are predicted to spend will see no ads, and can simply continue playing.  Check it out by creating an interstitial ad unit with smart segmentation enabled.

Smart Segmentation Flow

To learn more about news ways to help you increase the lifetime value of your players, please join us at the Game Developers Conference. Location and details are below:


What: Google Ads Keynote
Where: Moscone West, room #2020
When: Wednesday March 20th at 12:30 PM


I'm excited for the week ahead and all the new games you’re building—I’m always on the lookout for my next favorite.


Source: Google Ads


Google Marketing Live broadcast on May 14th: register today

Did you know that searches for "best” have increased by 80% in the last two years? For example, in recent third-party research, we saw that some people spend over 50 days searching for the “best chocolate” before making a decision.

Google Marketing Live is happening on May 14th—register now to discover how to take action on new consumer insights like these and learn about the latest digital marketing products from Google. For the first time, we'll also be live streaming 8+ hours of additional content from the event. Engage directly with product managers through live Q&A, learn new best practices, and get an inside look at how our latest products are developed.

Source: Google Ads


At SXSW, creative agencies partner with Ad Council and YouTube to spark stories for a cause

What do Ozzy Osbourne and Prince Charles have in common? A lot, if you're looking at demographics alone; they're both male, born in the same year, and from England. Yet, as has been pointed out many times before, identifiers like age and gender don't give the full picture. 

For SXSW, we've partnered with 6 world-class creative agencies to explore how audience signals - beyond demographic data - can enable a spark for better, more relevant storytelling. 

Partnering with Ad Council on three causes - empowering girls in STEM, preparing for disasters, and ending hunger - we challenged each agency to each develop two different creatives that would resonate with the intended audience they wanted to engage, from sports fans to technophiles

The 12 campaigns, showcasing how customized creative can ignite conversations and action around important causes, will debut at SXSW on March 9th. 

Check out the full playlist to yt.be/SparkYourStory or dive in more to the story behind the work below. 


To Empower Girls in STEM 


Research shows that young girls are interested in STEM subjects but get discouraged from pursuing them by outdated stereotypes(1). AMP Agency and Hecho Studios took on the challenge to create ads that would speak to key audiences for She Can STEM and encourage them to empower young women in their lives in STEM.

AMP Agency 

While it's often difficult to know what leads a girl down the path to success, AMP Agency recognized that parents and other role models may play the most important role in guiding their futures. A core message unites the two creatives; you can set a young woman's future in motion by clueing into her interests and nourishing her passion for STEM. 

Watch the ad designed for tech-savvy people

Watch the ad designed for bargain hunters.


Hecho Studios 


To speak to parents of grade schoolers as well as avid readers, Hecho Studios developed an eye-catching showcase of women who have pioneered STEM fields. 

Watch the ad designed for parents of grade schoolers

Watch the ad designed for avid readers


To Drive Disaster Preparedness 

While the thought of preparing for a natural disaster can be overwhelming, developing an emergency plan can save lives. We Are Unlimited and Energy BBDO partnered with Ad Council to inspire more people to develop household disaster plans. 

Energy BBDO 

Recognizing that pet-lovers tend to watch humourous videos skiwing toward dog content, Energy BBDO created a funny spot featuring a conversation between a dog and owner. For DIYers, Energy BBDO developed high-action creative after seeing how this audience over indexed on action packed videos. 

Watch the ad designed for pet lovers


Watch the ad designed for DIYers who enjoy building things on their own.


We Are Unlimited 

Building different executions from a core campaign idea, We Are Unlimited created two day-in-the-life scenarios to show how an average day for stock-market savvy people versus travel buffs could go awry when disaster strikes. 

Watch the ad designed for stock-savvy investors


Watch the ad designed for travel buffs.


To Combat Hunger 

Hunger affects one in eight Americans(2), yet many are unaware of the prevalence. For this cause, BBDO and Grey created ads for four key audiences to drive donations to Feeding America. 

BBDO 

Creating one central concept that depicts the reality of impoverished meals, BBDO tailored the tone and details of the creative executions to speak to each audience. 

Watch the ad designed for gamers.


Watch the ad created for outdoor enthusiasts.


Grey 

Grey's overarching creative concept spoke to how hunger can hide in plain sight. Each creative execution featured a unique call-to-action to inspire action from that audience. 

Watch the ad designed for sports fans.


Watch the ad designed for green living enthusiasts.




———

(1)  Source: https://www.adcouncil.org/Our-Campaigns/Education/Empowering-Girls-in-STEM
(2) Citation: Alisha Coleman-Jensen, Matthew P. Rabbitt, Christian A. Gregory, and Anita Singh. 2018. Household Food Security in the United States in 2017, ERR-256, U.S. Department of Agriculture, Economic Research Service

Tasty: A Recipe for Success on the Google Home Hub

Posted by Julia Chen Davidson, Head of Partner Marketing, Google Home

We recently launched the Google Home Hub, the first ever Made by Google smart speaker with a screen, and we knew that a lot of you would want to put these helpful devices in the kitchen—perhaps the most productive room in the house. With the Google Assistant built-in to the Home Hub, you can use your voice—or your hands—to multitask during meal time. You can manage your shopping list, map out your family calendar, create reminders for the week, and even help your kids out with their homework.

To make the Google Assistant on the Home Hub even more helpful in the kitchen, we partnered with BuzzFeed's Tasty, the largest social food network in the world, to bring 2,000 of their step-by-step tutorials to the Assistant, adding to the tens of thousands of recipes already available. With Tasty on the Home Hub, you can search for recipes based on the ingredients you have in the pantry, your dietary restrictions, cuisine preferences and more. And once you find the right recipe, Tasty will walk you through each recipe with instructional videos and step-by-step guidance.

Tasty's Action shows off how brands can combine voice with visuals to create next-generation experiences for our smart homes. We asked Sami Simon, Product Manager for BuzzFeed Media Brands, a few questions about building for the Google Assistant and we hope you'll find some inspiration for how you can combine voice and touch for the new category of devices in our homes.

What additive value do you see for your users by building an Action for the Google Assistant that's different from an app or YouTube video series, for example?

We all know that feeling when you have your hands in a bowl of ground meat and you realize you have to tap the app to go to the next step or unpause the YouTube video you were watching (I can attest to random food smudges all over my phone and computer for this very reason!).


With our Action, people can use the Google Assistant to get a helping hand while cooking, navigating a Tasty recipe just by using their voice. Without having to break the flow of rolling out dough or chopping an onion, we can now guide people on what to expect next in their cooking process. What's more, with the Google Home Hub, which has the added bonus of a display screen, home chefs can also quickly glance at the video instructions for extra guidance.

The Google Home Hub gives users all of Google, in their home, at a glance. What advantages do you see for Tasty in being a part of voice-enabled devices in the home?

The Assistant on the Google Home Hub enhances the Tasty experience in the kitchen, making it easier than ever for home chefs to cook Tasty recipes, either by utilizing voice commands or the screen display. Tasty is already the centerpiece of the kitchen, and with the Google Home Hub integration, we have the opportunity to provide additional value to our audience. For instance, we've introduced features like Clean Out My Fridge where users share their available ingredients and Tasty recommends what to cook. We're so excited that we can seamlessly provide inspiration and coaching to all home chefs and make cooking even more accessible.

How do you think these new devices will shape the future of digital assistance? How did you think through when to use voice and visual components in your Action?

In our day-to-day lives, we don't necessarily think critically about the best way to receive information in a given instance, but this project challenged us to create the optimal cooking experience. Ultimately we designed the Action to be voice-first to harness the power of the Assistant.

We then layered in the supplemental visuals to make the cooking experience even easier and make searching our recipe catalogue more fun. For instance, if you're busy stir frying, all the pertinent information would be read aloud to you, and if you wanted to quickly check what this might look like, we also provide the visual as additional guidance.

Can you elaborate on 1-3 key findings that your team discovered while testing the Action for the Home Hub?

Tasty's lens on cooking is to provide a fun and accessible experience in the kitchen, which we wanted to have come across with the Action. We developed a personality profile for Tasty with the mission of connecting with chefs of all levels, which served as a guide for making decisions about the Action. For instance, once we defined the voice of Tasty, we knew how to keep the dialogue conversational in order to better resonate with our audience.

Additionally, while most people have had some experience with digital assistants, their knowledge of how assistants work and ways that they use them vary wildly from person to person. When we did user testing, we realized that unlike designing UX for a website, there weren't as many common design patterns we could rely on. Keeping this in mind helped us to continuously ensure that our user paths were as clear as possible and that we always provided users support if they got lost or confused.

What are you most excited about for the future of digital assistance and branded experiences there? Where do you foresee this ecosystem going?

I'm really excited for people to discover more use cases we haven't even dreamed of yet. We've thoroughly explored practical applications of the Assistant, so I'm eager to see how we can develop more creative Actions and evolve how we think about digital assistants. As the Assistant will only get smarter and better at predicting people's behavior, I'm looking forward to seeing the growth of helpful and innovative Actions, and applying those to Tasty's mission to make cooking even more accessible.

What's next for Tasty and your Action? What additional opportunities do you foresee for your brand in digital assistance or conversational interfaces?

We are proud of how our Action leverages the Google Assistant to enhance the cooking experience for our audience, and excited for how we can evolve the feature set in the future. The Tasty brand has evolved its videos beyond our popular top-down recipe format. It would be an awesome opportunity to expand our Action to incorporate the full breadth of the Tasty brand, such as our creative long-form programming or extended cooking tutorials, so we can continue helping people feel more comfortable in the kitchen.

To check out Tasty's Action yourself, just say "Hey Google, ask Tasty what I should make for dinner" on your Home Hub or Smart Display. And to learn more about the solutions we have for businesses, take a look at our Assistant Business site to get started building for the Google Assistant.

If you don't have the resources to build in-house, you can also work with our talented partners that have already built Actions for all types of use cases. To make it even easier to find the perfect partner, we recently launched a new website that shows these agencies on a map with more details about how to get in touch. And if you're an agency already building Actions, we'd love to hear from you. Just reach out here and we'll see if we can offer some help along the way!