Category Archives: Official Gmail Blog

News, tips and tricks from Google’s Gmail team and friends

As G Suite gains traction in the enterprise, G Suite’s Gmail and consumer Gmail to more closely align

Google’s G Suite business is gaining enormous traction among enterprise users. G Suite usage has more than doubled in the past year among large business customers. Today, there are more than 3 million paying companies that use G Suite.   

G Suite’s Gmail is already not used as input for ads personalization, and Google has decided to follow suit later this year in our free consumer Gmail service. Consumer Gmail content will not be used or scanned for any ads personalization after this change. This decision brings Gmail ads in line with how we personalize ads for other Google products. Ads shown are based on users’ settings. Users can change those settings at any time, including disabling ads personalization. G Suite will continue to be ad free.

The value of Gmail is tremendous, both for G Suite users and for users of our free consumer Gmail service. Gmail is the world’s preeminent email provider with more than 1.2 billion users. No other email service protects its users from spam, hacking, and phishing as successfully as Gmail. By indicating possible email responses, Gmail features like Smart Reply make emailing easier, faster and more efficient. Gmail add-ons will enable features like payments and invoicing directly within Gmail, further revolutionizing what can be accomplished in email.

G Suite customers and free consumer Gmail users can remain confident that Google will keep privacy and security paramount as we continue to innovate. As ever, users can control the information they share with Google at myaccount.google.com.

Source: Gmail Blog


Build with G Suite

Today wraps our annual Google I/O conference. Thousands of developers from around the world gathered to learn about our latest developer products and share best practices, including how to build next-gen business applications using G Suite. In case you need it, here’s a list of the various developer tools you can use to customize app your G Suite experience at your organization.

1. Build and deploy custom apps using App Maker 

App Maker is a low-code, application development tool in G Suite that helps developers quickly build and deploy custom apps securely. It comes with built-in templates, a drag-and-drop UI and point-and-click data modeling. Plus, you can customize your app to connect with a wide range of APIs using Apps Script. App Maker is currently available as part of an Early Adopter Program for G Suite Business customers. Learn more.

App Maker GIF

2. Create seamless integrations with the G Suite APIs

Speaking of APIs, G Suite offers a number of ways for developers to integrate their app with ours and create a seamless experience for users. Here are a few of our favorite G Suite APIs.

  • Try the Sheets API which lets your developers read, write and format data in Sheets. Plus, you can automatically generate and update charts, pivot tables and more.
  • The Slides API helps you access and update presentations programmatically, pulling in data from various sources (including popular third-party apps) and producing polished template-based presentations in a fraction of the time.
  • Leverage the Gmail API to access and organize your Gmail inbox. You can program your application to read and send messages, create filters to automatically label, forward and archive messages, or even update vacation responders.
  • Finally, the Drive API allows you to manage Google Drive files and/or folders as well as leverage new Team Drive features programmatically. Developers can also use the Drive SDK to create Drive-enabled apps that handle custom files.

3. Customize your G Suite experience with Add-ons 

Using Apps Script, G Suite's native JavaScript-based development platform, developers can easily customize their favorite apps like Sheets, Docs, and Forms by adding menu items, sidebars or editing files programmatically directly within these apps. We also recently introduced Gmail Add-ons in developer preview, so that third-party developers can bring the power of their apps directly into Gmail. Better yet, developers need only write their Gmail Add-on once, and it’ll run natively in Gmail on web, Android and iOS right away.

Quickbooks GIF
Image credit: Intuit and Prosperworks

To learn more about how you can integrate and better customize your business applications for G Suite, check out the G Suite Developers blog or the G Suite Developers show. You can also subscribe to the G Suite Developers newsletter for updates.

Source: Gmail Blog


Save time with Smart Reply in Gmail

It’s pretty easy to read your emails while you’re on the go, but responding to those emails takes effort. Smart Reply, available in Inbox by Gmail and Allo, saves you time by suggesting quick responses to your messages. The feature already drives 12 percent of replies in Inbox on mobile. And starting today, Smart Reply is coming to Gmail for Android and iOS too. 

Smart Reply suggests three responses based on the email you received:

Smart Reply in Gmail on iOS

Once you’ve selected one, you can send it immediately or edit your response starting with the Smart Reply text. Either way, you’re saving time.

Smart Reply in Gmail on Android

Smart Reply utilizes machine learning to give you better responses the more you use it. So if you're more of a “thanks!” than a “thanks.” person, we'll suggest the response that's, well, more you! If you want to learn about the smarts behind Smart Reply, check out the Google Research Blog.

Smart Reply will roll out globally on Android and iOS in English first, and Spanish will follow in the coming weeks. Stay tuned for more languages coming soon!

Source: Gmail Blog


How machine learning in G Suite makes people more productive

Email management, formatting documents, creating expense reports. These are just some of the time-sinks that can affect your productivity at work. At Google, this is referred to as “overhead”—time spent working on tasks that do not directly relate to creative output—and it happens a lot.

According to a Google study in 2015, the average worker spends only about 5% of his or her time actually coming up with the next big idea. The rest of our time is caught in the quicksand of formatting, tracking, analysis or other mundane tasks. That’s where machine learning can help.

Machine learning algorithms observe examples and make predictions based on data. In G Suite, machine learning models make your workday more efficient by taking over menial tasks, like scheduling meetings, or by predicting information you might need and surfacing it for you, like suggesting Docs.

Time spent chart

Source: Google Data, April 2015

Eliminating spam within Gmail using machine learning

One of the earliest machine learning use cases for G Suite was within Gmail. Historically, Gmail used a rule-based system, which meant our anti-spam team would create new rules to match individual spam patterns. Over a decade of using this process, we improved spam detection accuracy to 99%.

Starting in 2014, our team augmented this rule-based system to generate rules using machine learning algorithms instead, taking spam detection one step further. Now, we use Tensor Flow and other machine learning to continually regenerate the “spam filter,” so the system has learned to predict which emails are most likely junk. Machine learning finds new patterns and adapts far quicker than previous manual systems—it’s a big part of the reason that more than one billion Gmail users avoid spam within their account.

See machine learning in your favorite G Suite apps

G Suite’s goal is to help teams accomplish more with its intelligent apps, no matter where they are in the world. And chances are, you’ve already seen machine learning integrated into your day-to-day work to do just that.

Smart Reply, for example, uses machine learning to generate three natural language responses to an email. So if you find yourself on the road or pressed for time and in need of a quick way to clear your inbox, let Smart Reply do it for you.
Smart Reply GIF

Explore in Docs, Slides and Sheets uses machine learning to eliminate time spent on mundane tasks, like tracking down documents or information on the web, reformatting presentations or performing calculations within spreadsheets.

Explore

Quick Access in Drive predicts and suggests files you might need within Drive. Using machine intelligence, Quick Access can predict files based on who you share files with frequently, when relevant meetings occur within your Calendar or if you tend to use files at certain times of the day.

Quick Access

To learn more about how machine intelligence can make your life easier, sign up for this free webinar on June 15, 2017, featuring experts from MIT Research, Google and other companies. You can also check out the Big Data and Machine Learning blog or watch this video from Google Cloud Next with Ryan Tabone, director of product management at Google, where he explains more about “overhead.”

Source: Gmail Blog


How LumApps and G Suite keep employees organized and informed

This year at Google Cloud Next, we recognized some of our partners for outstanding innovation. One of those partners, LumApps, received the “Solution Innovation of the Year” award for its corporate intranet and social platform for businesses. Deeply integrated with G Suite, LumApps houses resources like corporate news, social communities, employee directories and go-to G Suite apps—like Drive, Calendar or Gmail—all in one place. Check it out:

With LumApps, employees use single sign-on to securely access their corporate information and G Suite apps. Plus, it’s easy to search within the Google tools they use everyday because LumApps uses the power of Google Search to surface the right information when it’s needed.

“Our solution runs on Google Cloud Platform and we really appreciate the performance and scale that Google solutions offer,” says Elie Mélois, chief technology officer of LumApps. “Google's expertise in cloud service made it a clear choice for LumApps, which is why we decided to build on their reliable and powerful platform.”

Companies are using LumApps and G Suite to centralize resources and connect teams throughout their organizations. To learn more about how your business can use LumApps and G Suite, sign up for this free webinar on April 27, 2017 at 1pm ET/10am PT.

Source: Gmail Blog


How LumApps and G Suite keep employees organized and informed

This year at Google Cloud Next, we recognized some of our partners for outstanding innovation. One of those partners, LumApps, received the “Solution Innovation of the Year” award for its corporate intranet and social platform for businesses. Deeply integrated with G Suite, LumApps houses resources like corporate news, social communities, employee directories and go-to G Suite apps—like Drive, Calendar or Gmail—all in one place. Check it out:

With LumApps, employees use single sign-on to securely access their corporate information and G Suite apps. Plus, it’s easy to search within the Google tools they use everyday because LumApps uses the power of Google Search to surface the right information when it’s needed.

“Our solution runs on Google Cloud Platform and we really appreciate the performance and scale that Google solutions offer,” says Elie Mélois, chief technology officer of LumApps. “Google's expertise in cloud service made it a clear choice for LumApps, which is why we decided to build on their reliable and powerful platform.”

Companies are using LumApps and G Suite to centralize resources and connect teams throughout their organizations. To learn more about how your business can use LumApps and G Suite, sign up for this free webinar on April 27, 2017 at 1pm ET/10am PT.

Source: Gmail Blog


Send and request money in your Gmail app on Android

You can already reliably and safely share photos and files on the go with Gmail. Starting today, you can share money, too. Whether you’re splitting a dinner bill or planning a group trip, you now have a fee-free way to work out the details and settle up without ever leaving the Gmail app on Android, just like you can already do on the web. Plus, you can exchange money with anyone—not just people with Gmail addresses.

Sending money in Gmail is as easy as sending any other attachment. Just tap on the attachment icon and choose whether you want to send or request money.

Send money in Gmail on Android_MasterCard

Recipients are able to receive or request money right from the email itself—without having to install another payment app. They can even arrange for money they receive to go directly into their bank account. Either way, it’s completely free for both of you.

transfer money_medium

This feature is currently available in the U.S. only on Gmail on the web or Android.

Source: Gmail Blog


Powering enterprise productivity and secure collaboration with major updates to G suite

The promise of the cloud has always been to offer flexibility, access and security at a scale that’s unimaginable in legacy enterprise productivity solutions. Your data and applications offer the most value when they live in a connected cloud, and when combined with Google’s machine intelligence, they offer insights that can move your business beyond productivity.

In order for Google to deliver on this cloud promise, we must not only meet enterprise companies where they are today in terms of security, compliance, and connectivity standards — but also raise the bar for what’s possible with our advanced machine intelligence capabilities. That’s why we introduced G Suite. In the past year, we’ve launched more than 300 features and updates to help customers reach their cloud potential. And today, at Google Cloud Next, we announced the next generation of our collaboration and communication tools, designed to help our customers take it to the next level:

  • A Google Drive tailor-made for the enterprise
  • An evolved Hangouts purpose-built for teams: Hangouts Meet and Hangouts Chat
  • An Add-ons platform to integrate Gmail with the applications customers use every day
  • @meet, a machine learning-powered bot that uses natural language to schedule meetings

Introducing Team Drives and fresh features for enterprises in Drive

Since the launch of Google Drive, we’ve focused on making it simple for people to easily store, share and access their files. With more than 800 million active users on the Drive platform, we’re thrilled to see Drive delivering on this promise. These days, we’re focused on ensuring Drive addresses the unique needs of our enterprise customers, like compliance, data security and file ownership when teams change.

Today, we announced key enhancements in Drive to do just that:

  • Team Drives work the way people in enterprises do: in groups, not just as individuals. Team Drives enable teams to simply and securely manage permissions, ownership, and file access for an organization. Team Drives are generally available today for G Suite Business, Education, and Enterprise customers.
  • Drive File Stream allows employees to access tremendous amounts of cloud storage content directly from their desktops, without requiring a sync or monopolizing hard drive space. G Suite customers can apply for the Early Adopter Program (EAP) today.
  • Google Vault for Drive gains additional controls so admins can manage retention and legal hold policies. Google Vault for Drive is generally available today for G Suite Business, Education and Enterprise customers.
  • AppBridge, a partner that we’ve worked with closely for years, will be joining the G Suite team. We’re welcoming AppBridge to help our largest customers manage some of their most complex data migrations to Drive. 

Team Drives

Reimagining Hangouts and better brainstorming with Jamboard

We’re passionate about finding the best way for teams to work together and communicate, especially at large companies with workers around the world. Our customers have told us it should be effortless for them to connect over video and that chat should be more collaborative, which is why today we’re evolving Hangouts to focus on two new experiences: Hangouts Meet and Hangouts Chat.

Hangouts Meet is a new video meeting experience designed to make meetings frictionless. Up to 30 people can join a meeting within seconds — no downloads or browser plugins required, and it integrates with G Suite so you can present files natively. Anyone can join from any Android of iOS device, and a dial-in phone number for each meeting helps connect employees who are on the road without wifi/data. Meet is generally available today and will gradually roll out to all G Suite customers over the next few weeks.

Hangouts

Hangouts Chat offers teams a new way to connect with each other in virtual rooms, so they can keep work moving forward, even when they can’t meet face to face. With deep integrations with G Suite, teams can embed content right in the conversation, so they can interact and discuss items from Docs, Sheets, Slides, Calendar and other files. We also designed Chat to integrate with a wide set of enterprise tools, and we’re working with companies like Asana, Box and Zendesk to seamlessly integrate existing workflows into Chat. G Suite customers can apply to try Chat through the EAP.

Chat GIF

Lastly, we introduced Jamboard in the early adopter program last fall to help teams move real-time collaboration upstream in the creative process. Today, we announced that Jamboard will enter general availability this May at a price of $4999 plus a $600 annual management and support fee (discounted to $300 for your first year if you purchase by Sept. 30, 2017). Interested customers can sign up to be notified when Jamboard is available to order.

Jamboard

Integrating G Suite with services that businesses use every day

We built G Suite to be a workforce platform, not just a set of apps. Just as our apps work well together, they also need to work well with other services that employees rely on in their workflows. This is why we provide ways to integrate across our suite in Drive, Docs, Sheets, Slides and Cloud Search. Today, we continue this effort by introducing Gmail Add-ons, a new way to integrate powerful enterprise workflows with Gmail; uniquely, our Add-ons are triggered by the context of the email.

Add-ons make it easy for developers to bring third-party applications into Gmail. Developers simply write an integration once, and it will work in the Gmail apps on Android, iOS and the web right away. Gmail users will be able to install Add-ons via the G Suite Marketplace later this year. Intuit, Salesforce and ProsperWorks are already working on Gmail Add-ons, and we encourage other interested developers to sign up today for our Developer Preview.

Intuit

Last fall, we announced efforts with Salesforce to build tighter integrations with G Suite apps, and starting today, businesses can use Edit Opportunities in Google Sheets to save time. Sales reps can simply sync a Salesforce Opportunity List View to Sheets to bulk edit data, and the changes are synced automatically to Salesforce, no upload required. This integration supports business logic and validation rules and even lets sales reps use Explore in Sheets to help answer natural language questions.

Moving beyond productivity with Google’s machine intelligence

Beyond meeting enterprise needs, we have been looking to the future by regularly adding machine intelligence innovations throughout our G Suite products. For example, Explore in Sheets lets you skip complex formulas and ask questions in a natural language, Calendar Find a Time intelligently avoids scheduling conflicts and suggests alternatives, and Quick Access in Drive (which starting today also works with Team Drives on iOS and Android devices, and is coming soon to the web) uses context to automatically surface the most relevant files you need.

And we’re using this machine intelligence to fix daily frustrations like scheduling meetings, too. Today, as a part of Hangouts Chat, we introduced @meet, an intelligent bot that automates the scheduling of meetings. With all of the variables and options, this can be a tedious task for people to perform, but it’s simple for the bot. @meet will be available for customers that sign up for the EAP of  Hangouts Chat.

bot image

Learn more

Today marks our continued commitment to moving enterprises beyond productivity. To learn more, you can read about the announcements for Drive, Hangouts, and Gmail Add-ons. If you’re a G Suite customer, we encourage you to sign up for the Drive File Stream and Hangouts Chat EAPs.

Source: Gmail Blog


Q&A: Fontana Gruppo – Special Fasteners tightens up global operations with G Suite

Editor’s note: We spoke to Alberto Fontana, Owner and Global Operations Director of Fontana Gruppo - Special Fasteners, about the company’s growth strategy and how it’s supported by G Suite collaboration tools. Founded in 1952, Fontana Gruppo - Special Fasteners is one of the world’s leading producers of industrial fasteners. The Fontana family business has more than 4,100 employees, 19 production plants on four continents, and an annual turnover of $1billion.

Why did you choose Google Cloud’s G Suite to help you grow?

In 2014, our annual turnover doubled when we bought one of our main competitors. This helped us expand pretty rapidly. Today, we have factories in Italy, Mexico, Brazil, India and the United States, and we produce more than 10 billion industrial fasteners per year. This rapid global expansion brought fresh challenges we needed to overcome: we had two separate email solutions, our on-premise server system felt outdated, and different locations were using different IT systems. We looked for ways to unify the company and G Suite was a perfect fit.

How was the migration process to G Suite?

With outstanding assistance from Innext, our Global Change Management Service Partner, we began moving 14 terabytes of files from our servers onto Drive. We wanted our teams to choose G Suite rather than to be forced to make the change, and within just six months, all 4,100 of our staff had Google accounts and Gmail. Data migration was only a part of the whole “Project Innovation” we undertook with Innext, whose team of Google Cloud credentialed trainers educated our people on G Suite features and best practices.

How did G Suite impact your office-based teams?

Staff at our 19 sites can now work together simultaneously on single, continually-saved documents using Docs or Sheets. No more worrying about having the wrong version or losing information when people fail to save. On top of that, management now has oversight on up-to-the-minute progress, and can leave feedback in clear and simple comments.

How have your factory teams benefited from G Suite?

Our factory staff surprised us by using G Suite in interesting ways. One example is they use  Sheets as an alternative ). The staff installed large screens in the factory on which operators can upload information on a live Sheet, such as daily goals and progress in real-time.

How has this helped your teams work together across borders?

With G Suite, our managers now use mobile devices more than desktop or laptop computers, even when they’re offline, so that they can stay in touch when they’re visiting sites and clients. At the same time, Hangouts has reduced unnecessary travel, and meetings are easier to arrange on Calendar and at our facilities with Chromebox for Meetings.

How do you make sure everything's running smoothly?

Unlike with our on-premise servers, we never experience outages or have to spend time on maintenance. For staff feedback, Forms is ideal for collecting vital data from our sales team and global HR.

Can you tell us about your experience with Google’s security and compliance?

Following a discussion with James Snow, Head of Google Data Security, we’re convinced that Google’s security meets our needs, and is certainly better than our previous servers. One major benefit is that we can partition our information and share it with third parties, such as auditors.

What’s next for Fontana Gruppo - Special Fasteners?

Beyond universal adoption of G Suite in our Italian HQ and in our foreign branches, we keep improving our new “collaboration and communication experience” by evaluating new initiatives provided by Innext, like our CSS project and customized Transformation Labs. It’s our intention to be more than the biggest industrial fastener company — we want to be the most innovative, too. And because G Suite is regularly updated, we know Google will keep us ahead of the curve.

Source: Gmail Blog


Announcing new enterprise-grade controls and visibility in G Suite

Scale. Speed. Lower total cost of ownership. The cloud offers enterprises significant benefits and gives their teams a freedom that’s as big as their ambitions. G Suite supports such businesses around the world with our unified suite of intelligent apps. Today, more than 3 million paying businesses rely on G Suite to make working together easier, including Whirlpool, PWC, and Woolworths.

Having greater control and visibility when protecting sensitive assets, however, should also be a top concern in today’s world. That’s why starting today, we’re giving customers the critical control and visibility they expect (and their CTOs and regulators often require) in G Suite with:

  • More powerful access control for administrators with security key enforcement
  • More data control with Data Loss Prevention (DLP) for Google Drive, DLP for Gmail, and S/MIME for Gmail
  • More analytics and insights by connecting BigQuery with Gmail

Manage who can access your company’s devices and systems

  • Security key enforcement:  In 2011, we introduced 2-step verification for added protection when users log into their Google accounts. With 2-step verification, admins can opt for their company to use Security Keys, which are both easier for users and more secure against common (phishing) attacks than other methods. Security Keys plug directly into a laptop or pair with a mobile device using Bluetooth or NFC, instead of receiving a code via text. Today, we’re adding the ability for admins to enforce this measure by restricting login solely to users with a Security Key. Admins will also be able to manage the deployment of Security Keys and view usage reports.

See how stripe enhances account security with G Suite

Stripe, a software platform for running an internet business, processes billions of dollars a year for hundreds of thousands of companies around the world. Everyday, Stripe employees rely on G Suite to communicate and collaborate quickly, effectively and securely. Security Key enforcement provides an added layer of protections for Stripe, with advanced authentication controls to combat phishing attempts and unauthorized email access. 

"Businesses that run on Stripe trust us with some of their most sensitive information, and we take the security of that information extremely seriously. We've found Security Keys to be ideal second factors because they balance ease-of-use with increased account security. G Suite Security Key enforcement gives us a way to easily enforce secure logins for all employees, across both their desktop and now mobile devices, " says Bryan Berg, security team member at Stripe.

Control how data is shared beyond your company

  • Data loss prevention (DLP) for Google Drive: In 2015, we launched DLP for Gmail with easy-to-set-up rules, OCR image scan recognition and advanced customization. Today, we’re extending DLP to Google Drive, making it even easier for admins to secure sensitive data, control what content can be stored and protect users from accidentally sharing confidential information externally. G Suite’s DLP protection goes beyond standard DLP with easy-to-configure rules and OCR recognition of content stored in images so admins can easily enforce policies and control how data is shared.

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  • S/MIME for Gmail: When it comes to Gmail security, there are dozens of security measures running behind the scenes to keep your emails safe, and we support industry-standard authentication to help combat email spoofing. Unfortunately, other email services that you exchange emails with might not take similar measures to protect your data. That’s why we’re offering additional protection by giving you the option to bring your own certificates for S/MIME encryption. Administrators will be able to enforce S/MIME usage and can set DLP rules based on specific organizational unit needs.

Understand employee behavior and activity

  • Gmail logs + BigQuery integration: Gmail logs contain valuable information that can help administrators diagnose issues or unlock insights. Today, we are making it easier to analyze Gmail logs with a preconfigured BigQuery integration so administrators can run sophisticated, high-performing custom queries, analyze their data and build custom dashboards.

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  • Third-party email archiving: Google Vault helps you easily archive Gmail content while also complying with retention for legal holds and audit reporting. That said, some organizations use other third-party SMTP archiving solutions like HP Autonomy or Veritas. Today, we’re making it simple for you to integrate third-party archiving solutions of your choice with Gmail.

Part of the new G Suite Enterprise edition, today’s announcement is designed to provide the peace-of-mind our enterprise customers demand and deserve.

See how your business can innovate faster — and now even more securely — with G Suite by Google Cloud.

Source: Gmail Blog