Author Archives: Google Fiber

And the Gold Award goes to . . .our customers!

Hey, did you hear Google Fiber won the Gold Stevie Award for Customer Service Department of the Year in Telecommunications for the second year in a row? We are pretty proud to be able to serve our customers, so you might have heard it if you stopped by a Fiber Space to ask a question, catch a movie or grab a cup of coffee.

Or perhaps one of our call center reps in Austin or Boise mentioned it to you or maybe your Google Fiber technician showed you this video of the ceremony while testing your Fiber connection.

Okay maybe not, but even if this is the first time you’re even learning about the existence of Stevie Awards for Customer Service, I hope that you have felt our passion to transform what’s expected of customer support in this industry.  

We love our customers and want to make them happy. So if you want to get in touch with us -- for any reason -- let us know!  We’ll keep working to get better -- because while Gold is the best Stevie you can receive, we know there is always room to improve.  

I’m the guy on the left - with my teammates.

Posted by Nodas Papadimitriou, Customer Happiness Program Manager

Black History Month at Google Fiber – An Overview and Look Back

Wednesday marked the end of Black History Month - and what a month it was! Google Fiber is proud to have celebrated with community partners across our Fiber cities.  We hosted over two dozen events across the country that focused on encouraging meaningful conversations, celebrating accomplishments, and giving participants an opportunity to have interactive experiences with historic places like Selma, Alabama.

Highlights:

Huntsville
Google Fiber sponsored the inaugural Because of Them, We Can event celebrating the accomplishments of African Americans from Alabama, including Angela Davis, Carl Lewis, and Condoleezza Rice” -- all Alabamians -- as well as others. It was an afternoon of music, spoken word, and powerful discussions.

Salt Lake City
Our team took Google Expeditions Cardboard VR (virtual reality) technology to students at Newman Elementary, one of our valued Title One school partners. We used the time to demonstrate how infrastructure to deliver superfast Internet is built to homes and how it helps lead to innovations like VR. We led students through a Google Expedition of Civil Rights history, where they learned about key leaders and landmarks. Their VR journey included a visit to the Lincoln Monument steps where Dr. Martin Luther King, Jr. delivered his “I Have a Dream” speech; to the Supreme Court steps where the students learned about Thurgood Marshall and the Brown v. Board of Education decision; and then concluded with a visit to the Selma-to-Montgomery March museum.



Nashville
Building on the success of Marvel’s Black Panther, “afrofuturism” was the theme of the Fiber Space as Nashvillians came together for a panel discussion to define “afrofuturism,” media representation of African Americans, and what it means to be a “Black Geek.” Check out Nashville Public Radio’s coverage at: How a Black Superhero Inspired Conversations about Race and Technology in Nashville.

Austin
Google Fiber celebrated with the Carver Branch of the Austin Public Library where over 200 members of the community gathered and utilized Google Cardboard virtual reality technology to experience and learn about significant contributions of African Americans throughout history, such as the Artifacts of the Tuskegee Airmen exhibit.

Atlanta
Over 50 students from Dillard University, Morehouse College, Spelman College, and Xavier College came to the Google office in Atlanta for a Hackathon. The students enjoyed food and fun while they created projects in a 24-hour timespan with the help of their peers and Google engineers.  The projects spanned from fun to serious, with apps to help make reporting crimes on campus easier, interactive campus maps, and to help students find computer science tutors!

While Google Fiber’s work to advance technology access and inclusion happens year-round, we take pride in the community and school partnerships that came together during February to celebrate Black History Month. We look forward to even more opportunities for learning and growth in 2018.

Posted by Daynise Joseph, Community Impact Manager

The Spirit of Curling

What do curling and Google Fiber have in common? Well for starters, in curling the objective is to deliver rocks into the house, much like we deliver fiber to the home. Also the sport is growing fast - fast like a gig of Internet, and it’s gaining fans all over the country.

Honestly, we just wanted an excuse to write a post about curling - because like Mr T’s tweets say, #curlingiscoolfool. And at Google Fiber, we’ve got some cred with two curlers on staff. Plus we know there are just so many questions about this sport:

- What’s up with the crazy pants?
- Why are they screaming so much?
- What does the sweeping do?

Curling doesn’t have the dazzling stunts and crazy thrills of other Olympic sports, but it is mesmerizing. It’s not about brute force or strength; it’s finesse and strategy, it’s chess on ice. Part of what makes it mesmerizing is how you can sit there watching it on TV and think … I can do that. It’s accessibility makes it all the more intriguing - anyone can curl.

The best part of the sport, though, is the part you don’t see on TV. It is the spirit of curling that embodies inclusion and sportsmanship. Any given night at the curling club, you’ll see a diverse group of folks all curling together as a giant curling family. It ranges from fresh college grads to retirees; curlers in wheelchairs to curlers that nimbly glide all the way across the ice; folks from all different walks of life.

A few helpful terms for you:

- House - where you have to throw your rock (the "target")
- Hog Line - the line on the rink you have to get your rock past to "count"
- Skip - the boss of the team (the one that stands in the house and points the broom)

The inclusion is impressive and it truly brings people who would otherwise maybe never cross paths together as a community -- and making connections is what Google Fiber is all about.  After each game, teams sit together and “broomstack” over beer. It’s the only sport we can think of where it’s custom for the winners to buy the losing team a round of drinks.  And that’s something we can get behind -- we love a team sport where good sportsmanship is front and center.  

Posted by Diana Wu, Project Manager, and Martha Ivester, Nashville City Manager -- Google Fiber’s resident curling experts
Diana Wu (Network Deployment & Operations, Project Manager in Charlotte) started curling in 2013 and is an active member of the Charlotte Curling Club in North Carolina

Martha Ivester (Center) on her high school curling team in London, Ontario; note the adoption of advanced technology in her push broom.


Helping communities connect through art

Google Fiber is proud to be a member of some of the most vibrant, diverse, and culturally rich communities in America. Last fall, we collaborated with local artists, community partners and art institutions to create thirteen murals in five of our Fiber cities. Each of these new art pieces in Austin, Kansas City, Louisville, Nashville and San Antonio aim to showcase the spirit of the cities we call home. 

Artists were selected for the project based on their vision and community engagement. We also worked with local business owners to identify the right locations around the city to feature each artist’s work. 

Watch below to see the process unfold, meet the artists and enjoy their beautiful work. Or, check out the murals yourself at the addresses below.